Malinda Cole
Memphis,Tennessee
Summary
Detail-oriented Pricer with documented [Type] retail sales experience in [Type] store environment. Processes, prices and prepares items while upholding company mission and values. Consistently meets production count goals by discerning quality and value of over [Number] items each shift. Efficient [Job Title] skilled in evaluating donated goods for suitability and determining price to meet goals. Keeps merchandise processing flow efficient by practicing safe work habits. Manages [Type] category by monitoring and adjusting pricing to maximize sales.
Work History
Pricer
Goodwill Store
Memphis
01 2023 - Current
Security Site Supervisor
Securitas Security Services
Memphis
12 2018 - 07 2021
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Wrote and submitted daily reports on security team operations.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Removed unauthorized persons from facility grounds.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Recorded daily security occurrences in site assignment log.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Assistant Store Manager
Family Dollar
Memphis
12 2018 - 02 2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Merchandising Field Specialist
Family Dollar
Memphis
11 2018 - 02 2020
- Supported inventory control efforts by accurately counting merchandise on store shelves and reporting discrepancies.
- Enhanced product visibility by diligently executing planograms and merchandising standards.
- Streamlined communication processes between field specialists and corporate office staff, minimizing delays in decision-making and issue resolution.
- Collaborated with store management teams to identify opportunities for improving product placement and shelf positioning.
- Identified trends in customer purchasing behavior, adjusting merchandising strategies accordingly for optimal results.
- Assisted in new store openings, efficiently setting up displays according to corporate guidelines for maximum impact upon launch.
- Optimized product presentation, effectively utilizing available space to maximize visual appeal and shopper engagement.
- Managed multiple projects simultaneously while maintaining attention to detail and adherence to deadlines.
- Boosted sales performance through strategic placement of promotional materials and signage.
- Conducted regular store visits, ensuring consistent compliance with company merchandising guidelines across multiple locations.
- Coordinated cross-functional efforts between sales teams and other departments for seamless execution of promotional events and product launches.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Certified Nursing Assistant
Rainbow health and rehabilitation
Memphis
02 2014 - 11 2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient’s needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Built rapport with patients and families, providing emotional support during difficult times.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Certified Nursing Assistant - Certified Nursing Assistant
2006
- Completed professional development in [Subject]
Skills
- Merchandise Knowledge
- Quality Assurance Management
Timeline
Pricer - Goodwill Store
01 2023 - Current
Security Site Supervisor - Securitas Security Services
12 2018 - 07 2021
Assistant Store Manager - Family Dollar
12 2018 - 02 2019
Merchandising Field Specialist - Family Dollar
11 2018 - 02 2020
Certified Nursing Assistant - Rainbow health and rehabilitation
02 2014 - 11 2018
Concorde Career College - Certified Nursing Assistant, Certified Nursing Assistant