Malinda Dalton

• Patient Intake & Prep
• Medical Records Management
• Therapeutic Exercise Assistance
• HIPAA Compliance
• Patient Relations & Hospitality

• Point of Sale & Cash Handling
• Processed customer transactions efficiently at the register.
• Maintained clean and organized checkout area for customer convenience.
• Assisted customers with product inquiries and store navigation.
• Restocked Shelves during Shift Hours to keep products easy for shoppers to find
• Performed other duties as assigned by management.

•Conducted high volume outbound calls daily to introduce products and secure new customer leads.

•Addressed customer objections using effective communication scripts and in-depth product knowledge to facilitate resolution.

•Followed strict industry regulations and company scripts to ensure clean, compliant sales practices.

•Recorded customer profiles, call outcomes, and follow-up data in company database to maintain accurate records.

•Managed high-volume outbound calling queues using automatic dialing systems to enhance call efficiency.

•Operated VoIP communication systems and integrated headsets to manage seamless back-to-back customer calls.