Malinda Diviney
Kaufman,USA
Summary
Achieved high customer satisfaction ratings through outstanding service delivery. Elevated team performance by fostering open communication and providing necessary support. Contributed to a thriving workplace culture that encourages professional growth and collaboration. I’m definitely seeking long term employment.
Overview
19
19
years of professional experience
Work History
Warehouse Associate
Amazon
12.2024 - 11.2025
- Directed lift truck operations to enhance order picking and transportation efficiency within warehouse.
- Directed inventory record maintenance using handheld scanners to ensure efficient warehouse operations.
- Led team collaboration initiatives to boost productivity.
- Implemented safety protocols to mitigate risks while operating near moving machinery.
- Streamlined box picking processes for items weighing up to 50 pounds to enhance operational efficiency.
- Exceeded productivity targets while maintaining high quality and safety standards.
Server
Denny's
11.2018 - 12.2024
- Welcomed guests upon arrival and guided them to their designated tables.
- Executed efficient processing of food and beverage orders to enhance customer service.
- Delivered exceptional customer service in high-pressure dining environments, fostering customer loyalty and satisfaction.
- Managed cash register operations and executed payment processing.
- Maintained cleanliness and organization of work areas to ensure compliance with health regulations.
- Managed simultaneous oversight of multiple tables to deliver exceptional service quality.
Customer Service Representative
Maximus Call Center
01.2016 - 09.2018
- Oversaw customer care operations for Maximus, ensuring efficient service delivery in support of health and human services commission.
- Enhanced client comprehension of case information and resolved issues through diligent error tracking and implementation of corrective measures.
- Followed attendance protocols, graded weekly on quality, adherence, handle time, vendor errors and post-call wrap-up.
- Oversaw compliance with stringent privacy laws while managing sensitive information.
- Facilitated each call with kindness and empathy to enhance customer service experience.
Server/Waitress
Cotton Gin Restaurant and Bar
09.2011 - 04.2014
- Implemented exceptional customer service strategies to enhance guest experiences in a high-pressure dining environment.
- Managed multiple tables to ensure efficient service delivery and elevate guest satisfaction.
- Orchestrated collaboration with kitchen staff to streamline order fulfillment.
- Implemented strategies to elevate service quality and optimize operational efficiency.
- Managed simultaneous oversight of multiple tables to deliver exceptional service quality.
- Cultivated collaboration among staff during peak shifts to optimize operational efficiency.
Data Entry
Texas Hydraulics
05.2007 - 06.2010
- Executed diverse data entry tasks to enhance operational efficiency.
- Managed inventory and production control processes to optimize operational efficiency.
- Engaged in comprehensive leadership training program offered by company.
- Assisted in production meetings to facilitate project discussions and support team objectives. Collaborated with safety control team to promote workplace safety and compliance.
- Contributed to safety team initiatives and protocols to enhance workplace safety standards.
- Streamlined data entry workflows to enhance operational efficiency and reduce errors.
- Managed processing of incoming and outgoing shipments, ensuring accurate documentation.
Education
Associate of Science - Liberal Arts
Trinity Valley Community College
Terrell, TXSkills
- Facilitated utilization of Microsoft Office products for project execution
- Streamlined data management and document creation processes to optimize workflow efficiency
- Facilitated team collaboration by implementing effective communication strategies and utilizing software tools
- Streamlined data entry processes to enhance accuracy and efficiency
- Executed exceptional customer service by efficiently managing waitressing, cashiering, hosting, and handling inbound calls
- Managed inventory control processes to maintain optimal stock levels and reduce discrepancies
- Directed production tracking and processing operations to enhance efficiency and accuracy
- Acquired skills in project management and public speaking through academic coursework
- Facilitated typing and data entry tasks for diverse college projects
- Completed keyboarding course to improve typing skills Gained experience through writing multiple academic papers
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently
- Assisted customers with inquiries and issues to improve satisfaction Provided solutions to meet customer needs
- Assisted customers with inquiries and issues to improve satisfaction Maintained accurate records of customer interactions and transactions
- Directed customer care operations to strengthen client satisfaction and loyalty
- Assisted customers with inquiries and resolved issues efficiently Supported team members in meeting service objectives Maintained detailed records of customer interactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns
- Demonstrated proficiency in computer systems and software applications
- Customer Service
Additional Information
- I am dependable, hardworking, adaptable,, and love challenging opportunities, as well as learning new things. I have a very good work ethic and I'm willing to go the extra mile for my employer. Im seeking employment where I am challenged to learn and grow. I love to expand my knowledge as much as possible on everything I learn, i can easily find my way around a computer. I ask questions if I don't know or don’t understand what to do and .I’d be so grateful and can assure You will not regret giving me the opportunity to learn and grow with your company,
Timeline
Warehouse Associate
Amazon
12.2024 - 11.2025
Server
Denny's
11.2018 - 12.2024
Customer Service Representative
Maximus Call Center
01.2016 - 09.2018
Server/Waitress
Cotton Gin Restaurant and Bar
09.2011 - 04.2014
Data Entry
Texas Hydraulics
05.2007 - 06.2010
Associate of Science - Liberal Arts
Trinity Valley Community College