Malinda Dunmire
Project Management
Apollo,PA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Project Management Specialist
Honeywell Safety And Productivity Solutions
2022.10 - Current
- Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
- Implemented continuous improvement initiatives to optimize project performance and deliverables quality.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
- Elevated project team morale and engagement through regular recognition of individual accomplishments, fostering a culture of collaboration and continuous improvement.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Production Planner
Honeywell Safety And Productivity Solutions
2020.11 - 2022.09
- Increased production efficiency by streamlining workflow processes and implementing time-saving strategies.
- Reduced lead times for product delivery through effective scheduling and resource allocation.
- Improved on-time delivery rates with precise order tracking and coordination between departments.
- Maximized production output, utilizing Lean Manufacturing principles to identify areas of improvement.
ISC Project Management Specialist II
Honeywell Safety And Productivity Solutions
2019.11 - 2020.10
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
- Implemented continuous improvement initiatives to optimize project performance and deliverables quality.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Elevated project team morale and engagement through regular recognition of individual accomplishments, fostering a culture of collaboration and continuous improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Facilitated regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on key decisions.
- Improved overall team performance through the establishment of clear roles, responsibilities, and expectations for each member during the project execution phase.
Special Project Control ISC Mfg
Honeywell Safety And Productivity Solutions
2016.09 - 2019.10
- Improved inspection efficiency by streamlining the documentation process and implementing new software tools.
- Increased client retention through exceptional customer service skills and consistently high-quality inspection results.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Customer Service Supervisor
Honeywell Safety And Productivity Solutions
2015.10 - 2016.08
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Specialist
Honeywell Safety And Productivity Solutions
2012.02 - 2015.09
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Operations Specialist
Honeywell Safety And Productivity Solutions
2008.09 - 2012.01
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Education
Associate in Specialized Business - Business Administration/ Accounting/ Microcomputer
Newport Business Institute
New Kensington, PA06.1997
Skills
- Technical understanding
- Requirements Analysis
- Project Planning
- Work flow planning
- Root Cause Analysis
- Logistics Management
- Processes and procedures
- Advanced understanding of SAP/ CRM
- Data review
Accomplishments
- Reduced department operating costs by 20% in 12 months.
- Presented with the Service Champion Award for planning, implementing and completing a project to integrate service centers into SAP/ CRM.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved several SAP issues which led to customer satisfaction and reduced manual corrections.
- Collaborated with team of 30 in the development of Project Roadrunner.
- Achieved Contract accuracy through effectively analyzing system data corrections needed.
- Resolved product issue through consumer testing.
- Improved customer satisfaction by identifying internal process improvement opportunities and working with several teams in training, standardizing and creating SOPs for those improvements.
Certification
- APICS The Pittsburgh Chapter - 2011/ 2012
Basics of Supply Chain Management 11/ 2011
Master Planning of Resources 2/ 2012
Detailed Scheduling and Planning 5/ 2012
Execution and Control of Operations 11/ 2012
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Sr Project Management Specialist
Honeywell Safety And Productivity Solutions
2022.10 - Current
Senior Production Planner
Honeywell Safety And Productivity Solutions
2020.11 - 2022.09
ISC Project Management Specialist II
Honeywell Safety And Productivity Solutions
2019.11 - 2020.10
Special Project Control ISC Mfg
Honeywell Safety And Productivity Solutions
2016.09 - 2019.10
Customer Service Supervisor
Honeywell Safety And Productivity Solutions
2015.10 - 2016.08
Customer Service Specialist
Honeywell Safety And Productivity Solutions
2012.02 - 2015.09
Operations Specialist
Honeywell Safety And Productivity Solutions
2008.09 - 2012.01
Associate in Specialized Business - Business Administration/ Accounting/ Microcomputer
Newport Business Institute
- APICS The Pittsburgh Chapter - 2011/ 2012
Basics of Supply Chain Management 11/ 2011
Master Planning of Resources 2/ 2012
Detailed Scheduling and Planning 5/ 2012
Execution and Control of Operations 11/ 2012
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