Summary
Overview
Work History
Education
Certification
Timeline
Hi, I’m

Malinda Grafft

Multi professional
Helena,MT
Malinda Grafft

Summary

Skilled and experienced operations leader with a strong background in business management, customer service, and tree care. Proven track record of driving growth, improving efficiency, and delivering exceptional results. Proficient in packaging, heavy equipment operation, and maintenance. Possesses a diverse skillset, including sales, landscaping, and construction. Certified in food handling and holds a valid Montana driver's license.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
years of professional experience
1
Certificate

Work History

Elite Commercial Cleaners
Helena , MT

Cleaning Tech
04.2025 - Current

Job overview

  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sierra trading post-TJX-retail
Helena, MT

Coordinator-Hardlines
10.2024 - 01.2025

Job overview

  • Created detailed project plans and timelines to track progress and meet deadlines
  • Managed a team associates, providing guidance and support to ensure successful completion of tasks
  • Implemented an efficient system for tracking inventory levels, resulting in reduction stockouts
  • Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
  • Created visually appealing product displays that increased customer engagement and boosted sales
  • Implemented inventory management system for efficient flow of merchandise
  • Collaborated with the marketing department to plan promotional events that drove foot traffic into the store
  • Implemented loss prevention measures resulting reducing theft incidents
  • Implemented customer loyalty program to increase repeat business
  • Developed and executed visual merchandising strategies to enhance product visibility and drive sales
  • Demonstrated strong leadership skills by motivating team members to achieve individual and collective goals
  • Implemented efficient cash handling procedures, reducing discrepancies
  • Supervised and trained retail associates, ensuring consistent adherence to company policies and procedures
  • Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Collaborated with store management to develop and implement training programs on loss prevention techniques for employees
  • Identified vulnerabilities in physical security measures such as locks, alarms, and access control systems, recommending improvements to enhance overall safety
  • Maintained accurate records of all incidents related to loss prevention efforts including thefts, accidents, injuries, or property damage
  • Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
  • Implemented a new shelving system that improved organization and accessibility of products
  • Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
  • Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
  • Performed regular quality checks on merchandise for damage or defects, promptly removing any unsellable items from the sales floor
  • Followed safety protocols when handling hazardous materials or fragile items during stocking processes
  • Collaborated with store managers to develop effective merchandising strategies that maximized product visibility and increased sales revenue
  • Trained new employees on proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices
  • Supervised closing associates, ensuring efficient and accurate completion of end-of-day tasks
  • Developed and implemented standardized closing procedures to improve efficiency and reduce errors
  • Trained new employees on closing processes, including cash handling, inventory reconciliation, and security protocols
  • Maintained a high level of accuracy in cash handling procedures
  • Collaborated with the management team to create employee schedules that optimized staffing levels during peak closing hours
  • Implemented a performance tracking system for closing associates, providing regular feedback and coaching to improve productivity
  • Managed inventory control processes during the closing shift, minimizing stock discrepancies
  • Resolved customer complaints or issues related to the closing process promptly and effectively
  • Conducted regular audits of cash registers at the end of each shift to identify any discrepancies or potential issues
  • Coordinated with other departments such as maintenance or security to address any facility-related concerns during the closing shift
  • Collaborated with store managers to develop strategies for improving overall store performance during the evening hours
  • Monitored employee adherence to dress code standards throughout the entire closing process
  • Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow
  • Supervised a team of associates, providing guidance and support to maximize productivity
  • Implemented effective strategies to improve customer satisfaction ratings
  • Developed and implemented training techniques
  • Monitored inventory levels and collaborated with purchasing department to ensure adequate stock availability
  • Analyzed sales data and trends to identify opportunities for upselling and cross-selling
  • Created visually appealing merchandise displays that increased product visibility and boosted sales
  • Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
  • Collaborated with marketing team to develop promotional campaigns that drove foot traffic and increased sales revenue
  • Conducted performance evaluations for staff members, identifying areas for improvement and implementing targeted coaching plans
  • Maintained accurate cash handling procedures, reconciling registers at the end of each shift with minimal discrepancies
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Coordinated with maintenance personnel to address any facility issues or equipment malfunctions in a timely manner

Bloom MT
Helena, MT

Central Packager
02.2024 - 04.2024

Job overview

  • Operated packaging machinery to assemble, label, and package products according to company standards
  • Maintained a high level of accuracy in packaging by carefully following product specifications and quality control guidelines
  • Ensured proper handling and storage of materials used in the packaging process to prevent damage or contamination
  • Collaborated with team members to meet daily production targets and deadlines
  • Performed regular inspections on packaging equipment to identify any malfunctions or issues that could affect productivity or safety
  • Troubleshot minor equipment problems and performed routine maintenance tasks as needed
  • Assisted in inventory management by accurately counting, recording, and organizing packaged products
  • Maintained a clean and organized work area, including disposing of waste materials properly
  • Followed standard operating procedures (SOPs) for packaging processes to ensure consistency and efficiency
  • Contributed ideas for process improvement initiatives aimed at increasing productivity or reducing waste in the packaging department
  • Collaborated with cross-functional teams such as production, warehouse, and quality assurance departments to resolve any issues related to packaging operations
  • Participated in continuous improvement projects focused on optimizing packaging processes for cost savings or improved efficiency
  • Maintained accurate documentation of packaged products including batch numbers, expiration dates, or other relevant information
  • Worked efficiently under pressure during peak production periods while maintaining attention to detail
  • Suggested improvements in workflow layout within the packing area resulting in XX% increase in overall efficiency
  • Collaborated with quality control team to ensure packaging materials met required specifications and standards
  • Assisted in the development of standard operating procedures (SOPs) for new packaging processes or equipment
  • Maintained a positive working relationship with colleagues, fostering a collaborative and supportive team environment
  • Demonstrated strong attention to detail when inspecting packaged products for defects or errors

UPS
Helena, MT

Seasonal Package Handler
10.2023 - 12.2023

Job overview

  • Delivered packages and goods to customers in a timely and efficient manner
  • Maintained accurate records of deliveries, ensuring all necessary documentation was completed
  • Maintained a clean and organized delivery vehicle at all times
  • Followed established safety protocols when handling hazardous materials or fragile items during deliveries
  • Collaborated with team members to meet daily delivery targets within designated timeframes
  • Ensured proper handling of sensitive documents or confidential information during deliveries
  • Maintained a professional appearance while representing the company during customer interactions
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during deliveries
  • Efficiently handled multiple stops per day while maintaining high levels of accuracy in package sorting

SOUL ENTITY LLC DBA BRADY'S TREE SERVICE LLC
Helena, MT

Co-Owner/Buisiness Operator/Managing Partner
11.2021 - 06.2023

Job overview

  • Implemented strategies to enhance operational efficiency and streamline workflows across departments.
  • Led a diverse team to achieve organizational goals while fostering a collaborative and positive work environment.
  • Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Managed financial resources effectively to optimize budgeting processes and reduce unnecessary expenditures.
  • Formulated innovative marketing strategies that increased brand visibility and engaged target audiences.
  • Removed hazardous trees using specialized equipment and adhering to safety protocols
  • Operated chainsaws, wood chippers, stump grinders, and other tools in a safe and efficient manner
  • Collaborated with landscape architects to plan tree placement for new construction projects
  • Provided expert advice on tree selection based on site conditions and client preferences
  • Implemented integrated pest management strategies to minimize the use of chemicals while maintaining healthy trees
  • Executed proper pruning techniques to enhance tree structure, promote growth, and improve aesthetics
  • Performed tree inspections to assess health, identify diseases, and determine necessary pruning or removal
  • Developed and implemented strategic business plans to drive growth and increase profitability
  • Managed a team of XX employees, providing leadership, guidance, and support
  • Oversaw budgeting and financial management, ensuring the company's financial health
  • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
  • Created effective marketing strategies to promote the business and attract new customers
  • Utilized social media platforms to expand brand awareness and engage with target audience
  • Maintained high levels of customer satisfaction through exceptional service delivery
  • Implemented quality control processes to ensure consistent product/service excellence
  • Negotiated contracts with key clients/vendors resulting in cost savings of $XX annually
  • Drove online sales growth by implementing e-commerce platform resulting in a revenue increase of XX%
  • Cultivated positive relationships with stakeholders including investors, partners, suppliers etc
  • Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
  • Collaborated with legal professionals to ensure compliance with all applicable laws and regulations
  • Conducted regular safety inspections and audits to identify potential hazards and recommend corrective actions
  • Provided guidance on proper handling/storage/disposal of hazardous materials according to local regulations
  • Conducted safety training sessions for new hires to ensure they are aware of company-specific safety protocols
  • Performed hazard assessments for new equipment installations or process changes; recommended necessary controls/mitigation measures
  • Identified and pursued new business opportunities, resulting in a XX% increase in revenue
  • Developed and maintained relationships with key clients, leading to repeat business and referrals
  • Negotiated contracts and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
  • Attended industry conferences and trade shows to network with potential clients and stay updated on industry trends
  • Leveraged social media platforms such as LinkedIn to expand professional network and generate leads

SOUL ENTITY LLC
Helena, MT

Owner/Managing Partner
03.2019 - 06.2023

Job overview

  • Implemented strategies to enhance operational efficiency and streamline workflows across departments.
  • Led a diverse team to achieve organizational goals while fostering a collaborative and positive work environment.
  • Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Managed financial resources effectively to optimize budgeting processes and reduce unnecessary expenditures.
  • Formulated innovative marketing strategies that increased brand visibility and engaged target audiences.
  • Managed a team of XX subcontractors, overseeing their work and ensuring adherence to project timelines and quality standards
  • Implemented a vendor management system to track subcontractor qualifications, certifications, and compliance with industry regulations
  • Developed strong relationships with key subcontractors, fostering collaboration and open communication throughout projects
  • Ensured all necessary permits, licenses, insurance coverage, and documentation were obtained from subcontractors prior to commencing work on projects
  • Oversaw the completion of required paperwork such as invoices, change orders, lien waivers, etc., from subcontractors for accurate record-keeping purposes
  • Implemented safety protocols for all onsite activities involving subcontracts in compliance with local regulations and company policies
  • Reviewed bids submitted by potential sub-contracting companies ensuring they met project specifications while also considering cost-effectiveness
  • Managed the selection process for sub-contracting companies including conducting interviews/evaluations
  • Established clear expectations regarding deliverables/timelines when engaging sub-contracting companies
  • Developed and maintained positive working relationships with sub-contracting companies to ensure smooth project execution
  • Measured and cut lumber materials with precision using tape measures, saws, and other cutting tools
  • Collaborated with team members to meet production goals and deadlines in a fast-paced environment
  • Maintained a clean and organized work area to promote efficiency and safety
  • Followed all safety protocols and procedures to prevent accidents or injuries on the job site
  • Assisted in loading/unloading trusses onto trucks for transportation to construction sites
  • Performed routine maintenance on tools and equipment to ensure optimal performance
  • Implemented time-saving strategies that improved overall productivity by XX%
  • Maintained accurate financial records and performed bookkeeping duties for multiple clients
  • Managed accounts payable and receivable, ensuring timely payment of invoices and collection of outstanding debts
  • Reconciled bank statements, credit card statements, and other financial documents to ensure accuracy
  • Prepared monthly financial reports summarizing income, expenses, and cash flow for management review
  • Assisted in the preparation of annual budgets by analyzing historical data and forecasting future expenses
  • Collaborated with tax professionals to gather necessary documentation for the preparation of tax returns
  • Identified discrepancies or errors in financial records and resolved them promptly
  • Performed regular audits on financial transactions to maintain compliance with accounting standards
  • Utilized accounting software (e.g., QuickBooks) to input and track financial data accurately
  • Managed payroll processing including calculating wages, deductions, taxes, and issuing paychecks or direct deposits on time
  • Developed effective strategies for managing cash flow to optimize working capital utilization
  • Provided support during external audits by preparing requested documentation and answering auditor inquiries accurately

Wayne sherrill logging
Lincoln, MT

Chainsaw Operator/Laborer
10.2017 - 12.2017

Job overview

  • Performed timber cruising activities to estimate volume and value of standing timber
  • Implemented prescribed burning techniques to control undergrowth vegetation and promote healthy forest ecosystems
  • Operated forestry equipment such as chainsaws, brush cutters, and GPS devices for mapping purposes
  • Assisted in the design and layout of logging roads while considering environmental impact mitigation measures
  • Monitored compliance with state regulations regarding forestry practices including water quality protection measures
  • Collaborated with landowners or stakeholders to address concerns related to forest management activities
  • Maintained knowledge of current industry trends, research findings, and technological advancements in forestry practices
  • Demonstrated proficiency in tree identification, including common and rare species found within the region
  • Participated in prescribed fire operations to reduce fuel loads and enhance ecosystem resilience
  • Conducted timber stand improvement activities such as pruning, thinning, or selective cutting
  • Performed tree hazard assessments along roadsides or recreational areas to ensure public safety
  • Educated landowners about sustainable forestry practices and available funding for fuel mitigation.

French Connection
Frenchtown, MT

Cook/Prep
10.2013 - 03.2014

Job overview

  • Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
  • Followed recipes and portion control guidelines to consistently deliver delicious meals
  • Managed food inventory, minimizing waste and optimizing cost efficiency
  • Maintained a clean and organized work area, adhering to sanitation regulations
  • Received XX% positive feedback from customers for exceptional taste and presentation of dishes
  • Trained new cooks on proper cooking techniques, safety procedures, and menu items
  • Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
  • Implemented time-saving strategies in food preparation processes without compromising quality standards
  • Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
  • Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
  • Created daily specials that showcased seasonal ingredients to attract customers' attention
  • Managed multiple orders simultaneously during peak hours while maintaining accuracy
  • Developed efficient systems for organizing kitchen supplies resulting in reduced waste
  • Suggested improvements to menu offerings based on customer feedback leading to increased sales
  • Conducted regular inspections of equipment to identify maintenance needs or potential hazards
  • Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
  • Prepared and cooked food items according to recipes, ensuring quality and consistency
  • Handled and stored food products properly to prevent contamination or spoilage
  • Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
  • Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
  • Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
  • Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
  • Adhered to proper cleaning procedures for utensils, dishes, countertops, floors, etc
  • Assisted in the training of new employees on food handling procedures and safety protocols
  • Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
  • Collaborated with servers to ensure accurate communication of customer orders for efficient meal preparation
  • Implemented and maintained sanitation protocols to ensure compliance with health and safety regulations
  • Developed and executed cleaning schedules for various areas, including restrooms, kitchens, and common spaces
  • Performed regular inspections to identify areas in need of deep cleaning or repairs
  • Utilized specialized cleaning equipment such as steam cleaners, pressure washers, and floor scrubbers
  • Responded promptly to sanitation-related emergencies or spills to minimize potential hazards

Education

Lincoln public school
Lincoln, MT

High School Diploma
06.2007

University Overview

Certification

  • Food Handler Certification, 06/01/06, 06/30/26, Valid Montana issued drivers license.
  • State of Montana Cannabis, 02/01/24, 02/28/25, Work permit for Cannabis in Montana
  • Independent Contractor Exempt MT, 08/01/22, 08/31/24, IC#:384425IC 561730- Tree Trimming/Tree Removals
  • First Aid/CPR

Timeline

Cleaning Tech
Elite Commercial Cleaners
04.2025 - Current
Coordinator-Hardlines
Sierra trading post-TJX-retail
10.2024 - 01.2025
Central Packager
Bloom MT
02.2024 - 04.2024
Seasonal Package Handler
UPS
10.2023 - 12.2023
Co-Owner/Buisiness Operator/Managing Partner
SOUL ENTITY LLC DBA BRADY'S TREE SERVICE LLC
11.2021 - 06.2023
Owner/Managing Partner
SOUL ENTITY LLC
03.2019 - 06.2023
Chainsaw Operator/Laborer
Wayne sherrill logging
10.2017 - 12.2017
Cook/Prep
French Connection
10.2013 - 03.2014
Lincoln public school
High School Diploma
Malinda GrafftMulti professional
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