Malinda Haley
Strategic Retail Specialist
Norfolk,VA
Overview
13
13
years of professional experience
Work History
Contract Worker
Instant Technologies Inc.
Portsmouth, VA
06.2022 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Performed general housekeeping and cleaning tasks.
- Offered exceptional customer service to all guests.
- Adhered to company policies, safety procedures and performance standards.
- Produced parts and assemblies quickly and efficiently within tolerances.
- used hand-held scanners and physical logs to accurately track item movements. Pulling , packing, and loading. Good written and verbal communication.
- operate a pallet jack to pull orders out of a storage area.
- counting inventory
- Use of Air-way bill printer & computer
- Worked well in a team setting, providing support and guidance.
- Checked and rechecked orders before packaging and shipping items.
- Completed stock inventories to identify and address issues negatively impacting controls.
Full-service Shopper
Instacart
07.2021 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Picked quality and accurate items for [Number] daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with over [Number] customers daily to fulfill specific [Type] orders according to customer needs and inventory availability.
Front-End Customer Service Representative
C.V.S.
Norfolk, VA
10.2021 - 03.2022
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Controlled access for authorized vendors to provide services within units to building.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Promptly responded to inquiries and requests from prospective customers.
- Operated POS system to itemize and complete average of [Number] customer purchases.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
- Provided high level of assistance to customers regarding special photo projects.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Cooking Assistant
Catlee Incorporated
Norfolk, VA
01.2020 - 04.2020
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Monitored and documented time and temperature of food and appliances to minimize waste.
- Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
- Adhered to proper procedure in loading and transporting food to prevent spillage and meal delivery delay.
- Coordinated with [Job title] to create meal plans, schedules and other kitchen and food preparation related items.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Worked on salads, desserts and meat preparation for [Job title] to increase kitchen speed.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Valet Driver
Seven One Seven Parking
12.2019 - 03.2020
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Answered guest's questions about property amenities and services.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Delivered above and beyond service to VIP guests at property.
- Handled cash, made accurate change and maintained balanced cash drawer.
Toll Collector
City Of Chesapeake
01.2019 - 11.2019
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
- Monitored toll lane activity and generated operational reports.
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in [System].
Front-End Representative
Farm Fresh Market
03.2014 - 11.2017
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Controlled shrinkage [Number]% through successful inventory management and stock rotation strategies.
- Boosted participation in store loyalty program by [Number]% to improve customer brand engagement and overall sales.
- Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
CRHA Community Specialist
C.R.H.A.
02.2010 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cross-trained and provided back up for customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Education
High School Diploma -
Maury High School
322 Shirley AvenueSkills
- Production Support
- Customer Relations
- Safety Hazard Removal
- Merchandise Labeling
- Stock and Inventory Management
- Restocking Skills
Timeline
Contract Worker
Instant Technologies Inc.
06.2022 - Current
Front-End Customer Service Representative
C.V.S.
10.2021 - 03.2022
Full-service Shopper
Instacart
07.2021 - 05.2022
Cooking Assistant
Catlee Incorporated
01.2020 - 04.2020
Valet Driver
Seven One Seven Parking
12.2019 - 03.2020
Toll Collector
City Of Chesapeake
01.2019 - 11.2019
Front-End Representative
Farm Fresh Market
03.2014 - 11.2017
CRHA Community Specialist
C.R.H.A.
02.2010 - 09.2012
High School Diploma -
Maury High School