Overview
Work History
Education
Skills
Timeline
Generic

Malinda Haley

Strategic Retail Specialist
Norfolk,VA

Overview

13
13
years of professional experience

Work History

Contract Worker

Instant Technologies Inc.
Portsmouth, VA
06.2022 - Current
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.
  • Offered exceptional customer service to all guests.
  • Adhered to company policies, safety procedures and performance standards.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • used hand-held scanners and physical logs to accurately track item movements. Pulling , packing, and loading. Good written and verbal communication.
  • operate a pallet jack to pull orders out of a storage area.
  • counting inventory
  • Use of Air-way bill printer & computer
  • Worked well in a team setting, providing support and guidance.
  • Checked and rechecked orders before packaging and shipping items.
  • Completed stock inventories to identify and address issues negatively impacting controls.

Full-service Shopper

Instacart
07.2021 - 05.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Picked quality and accurate items for [Number] daily customer orders.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with over [Number] customers daily to fulfill specific [Type] orders according to customer needs and inventory availability.

Front-End Customer Service Representative

C.V.S.
Norfolk, VA
10.2021 - 03.2022
  • Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.
  • Controlled access for authorized vendors to provide services within units to building.
  • Greeted and verified members and guests upon entry to optimize security.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
  • Followed manual and computer procedures to close guest accounts and open room for next sale.
  • Promptly responded to inquiries and requests from prospective customers.
  • Operated POS system to itemize and complete average of [Number] customer purchases.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Provided high level of assistance to customers regarding special photo projects.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.

Cooking Assistant

Catlee Incorporated
Norfolk, VA
01.2020 - 04.2020
  • Chopped vegetables, butchered meats and whisked sauces to prep food for service.
  • Performed various sanitation methods to maintain safe, secure and clean kitchen.
  • Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
  • Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
  • Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
  • Monitored and documented time and temperature of food and appliances to minimize waste.
  • Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
  • Adhered to proper procedure in loading and transporting food to prevent spillage and meal delivery delay.
  • Coordinated with [Job title] to create meal plans, schedules and other kitchen and food preparation related items.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Worked on salads, desserts and meat preparation for [Job title] to increase kitchen speed.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Handled portion control activities according to specified instructions provided by chef.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Valet Driver

Seven One Seven Parking
12.2019 - 03.2020
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Answered guest's questions about property amenities and services.
  • Issued and collected claim tickets and processed valet parking fees.
  • Monitored and documented guest traffic flow in valet lot.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Moved cars around lot to increase space efficiency.
  • Parked and retrieved cars according to customer needs.
  • Delivered above and beyond service to VIP guests at property.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Toll Collector

City Of Chesapeake
01.2019 - 11.2019
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Classified all vehicles passing through toll lanes in accordance with procedural requirements.
  • Operated toll collection equipment and processed toll payments accurately.
  • Monitored toll lane activity and generated operational reports.
  • Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in [System].

Front-End Representative

Farm Fresh Market
03.2014 - 11.2017
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Controlled shrinkage [Number]% through successful inventory management and stock rotation strategies.
  • Boosted participation in store loyalty program by [Number]% to improve customer brand engagement and overall sales.
  • Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

CRHA Community Specialist

C.R.H.A.
02.2010 - 09.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.

Education

High School Diploma -

Maury High School
322 Shirley Avenue

Skills

  • Production Support
  • Customer Relations
  • Safety Hazard Removal
  • Merchandise Labeling
  • Stock and Inventory Management
  • Restocking Skills

Timeline

Contract Worker

Instant Technologies Inc.
06.2022 - Current

Front-End Customer Service Representative

C.V.S.
10.2021 - 03.2022

Full-service Shopper

Instacart
07.2021 - 05.2022

Cooking Assistant

Catlee Incorporated
01.2020 - 04.2020

Valet Driver

Seven One Seven Parking
12.2019 - 03.2020

Toll Collector

City Of Chesapeake
01.2019 - 11.2019

Front-End Representative

Farm Fresh Market
03.2014 - 11.2017

CRHA Community Specialist

C.R.H.A.
02.2010 - 09.2012

High School Diploma -

Maury High School

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Malinda HaleyStrategic Retail Specialist