Malinda Haley
Strategic Retail Specialist
Norfolk,VA
Overview
13
13
years of professional experience
Work History
Contract Worker
Instant Technologies Inc.
1342 Court Street Portsmouth VA 23704
06.2022 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Performed general housekeeping and cleaning tasks.
- Offered exceptional customer service to all guests.
- Adhered to company policies, safety procedures and performance standards.
- Produced parts and assemblies quickly and efficiently within tolerances.
- used hand-held scanners and physical logs to accurately track item movements. Pulling , packing, and loading. Good written and verbal communication.
- operate a pallet jack to pull orders out of a storage area.
- counting inventory
- Use of Air-way bill printer & computer
- Worked well in a team setting, providing support and guidance.
- Checked and rechecked orders before packaging and shipping items.
- Completed stock inventories to identify and address issues negatively impacting controls.
Full-service Shopper
Instacart
Norfolk VA
07.2021 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Picked quality and accurate items for [Number] daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with over [Number] customers daily to fulfill specific [Type] orders according to customer needs and inventory availability.
Front-End Customer Service Representative
C.V.S.
4261 E. Little Creek Rd. Norfolk VA 23518
10.2021 - 03.2022
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Controlled access for authorized vendors to provide services within units to building.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Promptly responded to inquiries and requests from prospective customers.
- Operated POS system to itemize and complete average of [Number] customer purchases.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
- Provided high level of assistance to customers regarding special photo projects.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Cooking Assistant
Catlee Incorporated
211 E. Little Creek Rd. Norfolk VA 23505
01.2020 - 04.2020
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Monitored and documented time and temperature of food and appliances to minimize waste.
- Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
- Adhered to proper procedure in loading and transporting food to prevent spillage and meal delivery delay.
- Coordinated with [Job title] to create meal plans, schedules and other kitchen and food preparation related items.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Worked on salads, desserts and meat preparation for [Job title] to increase kitchen speed.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Valet Driver
Seven One Seven Parking
600 Gresham Dr. Ste.8630A, Norfolk VA 23507
12.2019 - 03.2020
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Answered guest's questions about property amenities and services.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Delivered above and beyond service to VIP guests at property.
- Handled cash, made accurate change and maintained balanced cash drawer.
Toll Collector
City Of Chesapeake
168 Toll Plaza Rd. Chesapeake VA 23322
01.2019 - 11.2019
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
- Monitored toll lane activity and generated operational reports.
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in [System].
Front-End Representative
Farm Fresh Market
211 Providence Rd. Chesapeake. Va.23324
03.2014 - 11.2017
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Controlled shrinkage [Number]% through successful inventory management and stock rotation strategies.
- Boosted participation in store loyalty program by [Number]% to improve customer brand engagement and overall sales.
- Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
CRHA Community Specialist
C.R.H.A.
1468 S. Military Hwy. Chesapeake Va. 23320
02.2010 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cross-trained and provided back up for customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Education
High School Diploma -
Maury High School
322 Shirley AvenueSkills
- Production Support
- Customer Relations
- Safety Hazard Removal
- Merchandise Labeling
- Stock and Inventory Management
- Restocking Skills
Timeline
Contract Worker
Instant Technologies Inc.
06.2022 - Current
Front-End Customer Service Representative
C.V.S.
10.2021 - 03.2022
Full-service Shopper
Instacart
07.2021 - 05.2022
Cooking Assistant
Catlee Incorporated
01.2020 - 04.2020
Valet Driver
Seven One Seven Parking
12.2019 - 03.2020
Toll Collector
City Of Chesapeake
01.2019 - 11.2019
Front-End Representative
Farm Fresh Market
03.2014 - 11.2017
CRHA Community Specialist
C.R.H.A.
02.2010 - 09.2012
High School Diploma -
Maury High School