Malinda Hartsfield
Eastpoint,FL
Summary
Accomplished business leader with a proven track record at Top Tier Cleaners, LLC, enhancing operational efficiency and customer satisfaction. Expert in financial management and relationship building, I spearheaded initiatives that significantly increased sales and streamlined costs. Skilled in fostering team collaboration and driving business growth through strategic planning and client service excellence.
Overview
12
12
years of professional experience
Work History
Owner
Top Tier Cleaners, LLC
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Waitress/cashier
Sparks Bar-B-Que
08.2022 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased sales significantly by upselling higher-end products to customers.
General Manager
St. George Inn
11.2015 - 04.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Store Manager in Waiting
Dollar General
02.2013 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Apalachicola High School
Apalachicola, FL1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Client service
- Project management
- Staff management
- Financial management
- Staff hiring
- Sales leadership
- Employee development
- Bidding processes
- Financial planning
- Sales management
- Cost reduction
- Regulatory compliance
Timeline
Waitress/cashier
Sparks Bar-B-Que
08.2022 - 07.2024
Owner
Top Tier Cleaners, LLC
02.2021 - Current
General Manager
St. George Inn
11.2015 - 04.2021
Store Manager in Waiting
Dollar General
02.2013 - 11.2015
High School Diploma -
Apalachicola High School
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