Malinda Hufford

As a Call Transfer Sales Agent, I bring my ability to build meaningful connections and positive energy to help future travelers turn their vacation dreams into reality. I must engage with potential guests over the phone, explore their travel interests, and present exclusive discounted mini-vacation packages that offer a firsthand look at our premium resort experiences and Time Share Sales Options.

• Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines
• Apply the techniques learned during training to confidently address questions, overcome objections, and close sales
• Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers
• Performance Metrics
• Minimum achievement of 25 gross packages each month or 80 gross package sales in a 3-month period
• Maintain a minimum available time of 6.5 hours each day
• Total time available to take calls each day, excluding lunch and breaks

Tips for Successful Homebase Sales Agent

• Create a dedicated workspace, quiet and free from distractions
• Maintain regular hours and take breaks
• Dress for your day when attending video conferences
• Leverage available technologies, including TEAMS, to face chat
• Establish and share best practices and check in with your leader during business days

As an Outbound Sales Agent at International Cruise and Excursions (ICE, now often branded as Arrivia) My responsible for calling prospective members, qualifying leads, and closing sales for travel and Memberships. It was a performance-driven role focused on consultative selling, overcoming objections, and hitting monthly sales quotas. In 2015 I became a Closer/Take Over Agent getting on the Outbound Agents calls they were having difficulty closing and close the sale. I engaged prospective clients through the sale, promoting travel memberships upgrades and other services available.

• Outbound Calling: Consistently make a high volume of outbound calls to a guaranteed database of warm leads and prospective members
• Consultative Selling: Ask discovery questions to understand the client’s travel interests, budget, and needs to recommend the perfect vacation packages and membership options
• Sales Presentations: Deliver compelling, value-driven presentations over the phone for cruises, resorts, and exclusive travel membership programs
• Overcoming Objections: Expertly address challenges and hesitate to ensure customers recognize the value of the travel offerings
• Pipeline Management: Track all interactions, lead status, and progress in CRM software (like Salesforce) to ensure transactions are processed accurately
• Customer Retention & Referrals: Build long-term relationships with travelers to foster repeat business and word-of-mouth referrals

Over my years I served in different departments and locations for Alaska Airlines including Anchorage, AK. Orange County, Long Beach, Los Angeles, San Jose, CA. and Phoenix, AZ. Recognized throughout my 21 year Career for my abilities in many departments to achieve excellent work accomplishments in all; Customer Service Agent (CSA) Terminal Gate Lead/ Trainer Baggage Agent/ Reservation Agent / and Sales Secretary Support for Sales Office

Lobby Operations

• Check-In: Assist passengers with check-in, verify travel documents, weigh luggage, and issue boarding passes.
• Ticketing: Sell tickets, process fees, and adjust seat assignments.
• Accommodations: Handle special passenger requests, process upgrades, and assign cabin accommodations

Gate & Boarding Operations

• Boarding: Scan tickets, direct passengers during the boarding process, and make public address announcements.
• Flight Management: Assist with flight preparations, seat evaluations, and confirming cabin security.
• Passenger Assistance: Rebook missed flights, assist unaccompanied minors, and help disabled passengers by providing wheelchair pushes.

Baggage Services & Customer Care

• Baggage Handling: Process, secure, and load passenger luggage.
• Baggage Issues: Manage claims for missing, lost, or damaged bags
• De-escalation: Handle challenging customer situations, de-escalate upset passengers, and resolve travel issues resolved complex customer inquiries, demonstrating strong problem-solving capabilities

Secretarial Support for Sales Office in Los Angeles

• Check-In: Assist passengers with check-in, verify travel documents, weigh luggage, and issue boarding passes.
• Ticketing: Sell tickets, process fees, and adjust seat assignments.
• Accommodations: Handle special passenger requests, process upgrades, and assign cabin accommodations