Laura Hames

• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Negotiated Number% customer service rate for launch of new products by resolving material and production capacity constraints.
• Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Built exceptional rapport with suppliers and transportation companies to create seamless operations.
• Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by Number%.
• Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.
• Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
• Drove Number% improvement in corporate growth by developing key metrics and applying Lean Six Sigma methodologies.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Managed distribution network, logistics, trade compliance and warehouse management.
• Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
• Organized and maintained correct inventory levels to drive highest turns possible on inventory.
• Provided supply chain guidance to team of Number employees.
• Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Forecasted and managed annual operating budget for every location.
• Achieved Number% inventory reduction by developing and implementing optimization methodologies for accounting processes.
• Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery.
• Applied insights of global economics and marketing to implement pricing strategies and channels.

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• Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
• Developed and managed global supply base that contributed to growth of Number%.
• Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
• Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
• Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.

• Participated in system development life cycle from requirements analysis through system implementation.
• Oversaw development and maintenance of organization computer systems and intranet.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Designed and implemented system security and data assurance.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Managed and monitored installed systems for highest level of availability.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Delivered Product or Service to customer locations within specific timeframes.
• Exceeded goals through effective task prioritization and great work ethic.
• Collaborated with department or management to achieve result.
• Oversaw daily operations to ensure high levels of productivity.

• Created and implemented forward-thinking initiatives to improve employee engagement.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Liaised between multiple business divisions to improve communications.
• Structured compensation and benefits according to market conditions and budget demands.
• Oversaw workers' compensation program for employees injured on job.
• Conducted exit interviews to better understand reasons why employees were separating from company.
• Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Led and strategically directed team of human resources professionals.

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• Monitored administration of benefits program to maintain compliance with employee insurance program.
• Provided immediate updates to entire employee pool when policies and procedures were altered.
• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Developed succession plans and promotion paths for staff.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Developed incentive program for hiring of and retaining of employees.
• Answered employee inquiries regarding health benefits and 401k options.
• Handled on-boarding process for newly hired employees and distributed all paperwork.
• Conducted company-wide town hall meetings to convey updates.