MALINDA LEWIS
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Florida Real Estate Agent
Magnolia Real Estate Company & Herron Real Estate
06.2021 - Current
- Guide customers in the process of renting, buying or selling real estate
- Negotiated, facilitated, and managed real estate transactions.
- Advertised customers properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with customers to encourage repeat business and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied customers.
- Communicated with customers to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for customers.
- Negotiated favorable contract terms for customers, resulting in higher satisfaction rates and repeat business.
- Presented purchase offers to sellers for consideration.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of the real estate market and laws
- Delivered prompt service to prioritize customer needs.
Chiropractic Assistant
Orange Park Chiropractic Center
08.2014 - 06.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Oriented and trained new staff on proper procedures and policies.
- Assisted new employees in learning office procedures and protocols, fostering teamwork within the practice staff.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Posted payments to accounts and maintained records.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Direct Sales Team Leader
Thirty-One Gifts, LLC
05.2017 - 05.2023
- Boosted team morale, resulting in higher productivity and improved sales figures.
- Mentored new hires, ensuring their smooth integration into the team and providing ongoing support for professional development.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Established strong relationships with team members, securing long-term partnerships and easy going work environments.
- Organized regular meetings with the team to discuss progress updates, brainstorm ideas, and align on objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Met customers in homes and businesses to discuss and demonstrate products.
- Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
- Increased market share with effective prospecting and lead generation tactics.
- Cultivated strong client relationships through consistent follow-ups
- Achieved aggressive monthly quota consistently.
- Achieved top-tier ranking among peers via consistently surpassing quotas through persistence, dedication and proactive outreach efforts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Built relationships with customers to encourage repeat business.
- Educated customers on current or upcoming promotional offerings and products.
- Built customer loyalty and retention by delivering excellent shopping and customer service experiences.
- Delivered energetic responses to customers going above and beyond to serve needs.
Education
FLORIDA LICENSE REAL ESTATE AGENT
EDWARD WHITE HIGH SCHOOL
05.2000
Skills
- SALES
- CUSTOMER SERVICE
- ADMINISTRATIVE TASK
- MANAGEMENT
- MARKETING
- TEAMWORK
- COMMUNICATION
- LEADERSHIP
- PROBLEM - SOLVING
- RELATIONSHIP BUILDING
Timeline
Florida Real Estate Agent
Magnolia Real Estate Company & Herron Real Estate
06.2021 - Current
Direct Sales Team Leader
Thirty-One Gifts, LLC
05.2017 - 05.2023
Chiropractic Assistant
Orange Park Chiropractic Center
08.2014 - 06.2023
FLORIDA LICENSE REAL ESTATE AGENT
EDWARD WHITE HIGH SCHOOL
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