Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malinda Matthews

Austin,TX

Summary

Accomplished Licensed Realtor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

25
25
years of professional experience

Work History

Licensed Realtor

All City Real Estate
Austin, TX
01.2020 - Current
  • Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Negotiate and write contracts to outline sales and purchases of properties.
  • Write listings detailing and professionally highlighting property features to increase sales chances.
  • Interpret contact terms and coordinate solutions to resolve disputes between clients and service providers.
  • Maintaine documentation for all purchases and sales transactions.

Licensed Realtor/Business Office Manager

First Captial Real Estate
Austin, TX
01.2019 - 01.2021
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Managed rental properties, collecting payments and handling maintenance with great speed and accuracy.
  • Handled weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Established positive flow of communication with agents, clients, Lenders and Title personnel involved in closing transactions.
  • Increased revenue by 200% by marketing and building relationships to various home builders.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Business Development Manager

Express Employment Professionals
Round Rock, TX
01.2013 - 01.2018
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Negotiated, prepared and signed contracts with clients.
  • Streamlined operations by creating knowledge-base processes and procedures.

Response Center Manaer

Emerson Process Management
Austin, TX
05.1988 - 06.2003
  • Carried out day-day-day duties accurately and efficiently.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Established and oversaw performance targets for call center associates.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Conducted performance reviews for employees to reduce resolution times and improve customer satisfaction ratings.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Effectively supervised personnel by implementing company policies, protocols, work rules and disciplinary action.

Education

Bachelor of Science - Business Administration

Park University
Austin, TX

Skills

  • Terms Review and Enforcement
  • Property Assessments
  • Recruiting Clients
  • Lead Prospecting
  • Negotiation Management
  • Sales Pipeline Management
  • Marketing and Advertising
  • Contract Preparation
  • Buyer Contracts
  • Rental Management
  • Presenting
  • Policy and Procedure Modification
  • Staff Training
  • Office Management
  • CRM Software
  • Report Preparation and Analysis
  • Account and Ledger Reconciliations
  • Contracts and Vendor Agreements
  • Skilled in Microsoft Office

Timeline

Licensed Realtor

All City Real Estate
01.2020 - Current

Licensed Realtor/Business Office Manager

First Captial Real Estate
01.2019 - 01.2021

Business Development Manager

Express Employment Professionals
01.2013 - 01.2018

Response Center Manaer

Emerson Process Management
05.1988 - 06.2003

Bachelor of Science - Business Administration

Park University

Similar Profiles

CREATE PROFILE
Malinda Matthews