Malinda McKinney
River Oaks,TX
Summary
Being a coordination manager with over 15 years’ experience has prepared me for Customer Service, multi-tasking, follow through of my daily task and time management. A sense of urgency to complete and face challenges as they arrive. I developed patience, compassion, and excellent customer service skills. Proficient in all Microsoft office applications To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Retail Merchandiser
ACOSTA INC.
06.2022 - 08.2023
- As a Merchandiser, I ensure that the shelves of major box stores, small convenience stores, or Grocery stores, are stocked with products and display them accordingly
- Working off POGs for new products or featured products for a new season or promotional events
- Track inventory levels, report any issues or shortages to management, and clean up unwanted items from flagrant violations of in-store decorum
- Meeting with store managers to discuss problems with merchandise or store displays.
Ticket Office
Dickies Arena
01.2019 - 04.2020
- Experienced Event Ticket Sales Specialist with a passion for providing seamless customer experiences
- Skilled in selling tickets for a variety of events from concerts, sporting events, Fort Worth Rodeo, and theater
- Proficient in using Ticketmaster, (DOS)
- Known for effectively resolving customer concerns and providing exceptional service that contributes to the overall success of the current event.
DOT SPECIALIST/OFFICE MANAGER
JOSEPH RIBKOFF
01.2016 - 12.2018
- Maintain DOT logistic compliance for eighteen vehicles and maintained routine maintenance, insurance, claims, and roadside situations, for forty-two non-DOT vehicles
- Review and provide comments on adequacy of documents and take necessary steps to cure any deficiencies
- Prepare all paperwork for vehicle acquisition and disposal of outdated vehicles
- Collections, accounts payable, IT support for Dallas, TX showroom
- Prepare all paperwork for vehicle acquisition and disposal of outdated vehicles.
- They are created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
LOGISTICS MANAGER
ALL STATES FREIGHT
03.2012 - 10.2015
- Major decision-maker in the growth and direction of our company
- Dealt directly with Brokers to negotiate rates, organize driver's trips, and assisted drivers with pickup and delivery information
- Human Resources, managed office personnel, hired inexperienced drivers, and oversaw all set up for the owner-operators so that they were DOT-compliant
- Organized records of vehicles, schedules, and completed orders.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Educated employees on new CSA Laws, and compliance laws and monitored maintenance on trucks, trailers, and driver logs to ensure safety
- Maintained all accounting records, payroll, IFTA, and daily administrative.
- Kept corporate departments and customers updated on critical shipments.
DISPATCH MANAGER
SAFE TRANSPORT, LLC
04.2009 - 03.2012
- Managed a fleet of owner-operators
- Dealt directly with Brokers to negotiate rates, organized driver trips, monitored drivers to ensure safety, dispatched locations, pick-up and delivery times
- Human Resource, Accounting, Payroll, IFTA, State and Government issues, ensure compliance with state and federal laws and Motor Carrier Division orders, rules, and regulations; and enforcing all laws on the operation of our motor vehicles.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
Skills
- Plan-O-Gram Creation
- Event Promotion
- Interior and Exterior Displays
- Visual Merchandising
- Order Fulfillment
- Report Generation
- Customer Service
- Retail Merchandising
- Data Entry
- Time Management
- Vendor Relations
- Critical Thinking
Timeline
Retail Merchandiser
ACOSTA INC.
06.2022 - 08.2023
Ticket Office
Dickies Arena
01.2019 - 04.2020
DOT SPECIALIST/OFFICE MANAGER
JOSEPH RIBKOFF
01.2016 - 12.2018
LOGISTICS MANAGER
ALL STATES FREIGHT
03.2012 - 10.2015
DISPATCH MANAGER
SAFE TRANSPORT, LLC
04.2009 - 03.2012
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