Malinda M. Foster

10 years Wells Fargo Phone bank and financial industry, 7 of these years addressing customer complaints and ensuring compliance 8+ years coaching experience Strong knowledge of policies, procedures, compliance for both Federal and company policy Ability to handle escalated issues and a find a solution to resolve the customer issue Focused on high integrity and professionalism for both Wells Fargo and customers of the bank Excellent problem solving skills and able to find solutions in high pressure situations Able to use multiple computer systems and resources simultaneously Strong communication skills both verbal and written Detailed oriented with note taking and records Works well in both a team and individual setting Strong knowledge in all Microsoft Office, Hogan, WFO Staffing system, and others Solution-focused Remediation Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, regulatory compliance, and risk assessment to effectively address and mitigate issues. Excel in problem-solving, communication, and teamwork, ensuring seamless collaboration with stakeholders to achieve project goals.