Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malinda Miles

Northport,AL

Summary

Dedicated Medical Courier with a clean driving record and extensive experience at Medirest Inc. Proven ability in route planning and maintaining HIPAA compliance, ensuring timely deliveries and exceptional customer service. Skilled in building strong relationships with healthcare providers, enhancing operational efficiency, and consistently exceeding delivery expectations.

Overview

26
26
years of professional experience

Work History

Medical Courier

Medirest Inc.
08.2012 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
  • Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
  • Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
  • Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
  • Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
  • Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
  • Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
  • Optimized delivery schedules for maximum reliability, fostering trust with healthcare partners.
  • Minimized delivery errors, carefully verifying recipient information and delivery contents.
  • Enhanced team coordination by effectively communicating with healthcare staff about delivery schedules.
  • Enhanced delivery tracking system accuracy, providing real-time updates to healthcare clients.
  • Fostered positive image of company through professional and courteous interactions.
  • Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
  • Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
  • Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
  • Supported emergency response efforts, prioritizing deliveries based on critical needs.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Processed payments and handled cash transactions to secure proper compensation.

Medical Courier

Buyrite Drugs
04.2006 - 08.2012
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.

Medical Courier

Gulf State Medical
05.1999 - 04.2006
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
  • Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
  • Minimized delivery errors, carefully verifying recipient information and delivery contents.
  • Fostered positive image of company through professional and courteous interactions.
  • Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
  • Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
  • Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.

Education

High School Diploma -

Pickens Academy
Carrollton, AL

Skills

  • Route planning
  • Clean driving record
  • Licensed driver in Alabama
  • Attention to confidentiality
  • HIPAA compliance
  • Punctuality
  • Vehicle maintenance
  • Building physician relationships
  • Vehicle loading
  • Payment collection
  • Reliability

Timeline

Medical Courier

Medirest Inc.
08.2012 - Current

Medical Courier

Buyrite Drugs
04.2006 - 08.2012

Medical Courier

Gulf State Medical
05.1999 - 04.2006

High School Diploma -

Pickens Academy

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