Malinda Moore
Columbus,OH
Summary
Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
14
14
years of professional experience
Work History
Director of Clinical Services
Suncrest Hospice
04.2022 - 07.2024
- Successfully assisted the Director of Suncrest in establishing a new branch in Columbus, Ohio, achieving CHAP certification with zero deficiencies.
- Drove the growth of Suncrest's patient census from 0 to 90 in less than 18 months.
- Expanded the clinical team from 2 to 45 members in under 2 years.
- Consistently maintained above-average customer satisfaction scores.
- Directed, oversaw, and evaluated the performance of all clinicians and supportive care staff.
- Guided staffing procedures to ensure optimal team composition.
- Established objectives and long-term goals for the department.
- Organized and coordinated admission, nursing, and patient care procedures.
- Developed and enforced policies to ensure legal compliance and uphold high-quality standards.
- Controlled budgets and monitored expenditures to maintain financial health.
- Proactively resolved issues and deficiencies as they arose.
- Collaborated with other departments and professionals to streamline operations.
Clinical Liaison
Kindred Hospice
10.2018 - 04.2022
- Cultivated and maintained strong relationships with referral sources to drive patient referrals.
- Identified and established new referral sources to expand the network and increase reach.
- Collaborated closely with the clinical team to ensure seamless patient care and service delivery.
- Participated in community events and outreach programs to raise awareness of hospice services.
- Maintained accurate and detailed records of sales activities and patient referrals.
Telephone Triage Registered Nurse
Kindred Hospice
05.2016 - 10.2018
- Provided triage nursing care for over 300 patients.
- Managed after-hours patient and family phone calls, assessing the need for services, including symptom management, care plan updates, and delegation of nursing visits to appropriate staff.
- Collected data on physical, psychological, social, and spiritual factors impacting patient and family needs, initiating interventions by the interdisciplinary team as necessary.
- Facilitated communication with attending physicians, Medical Directors, interdisciplinary staff, and external agencies to coordinate optimal patient care.
Long Term Care Liaison
Vitas Hospice
07.2015 - 05.2016
- Acted as a liaison between nursing and marketing to enhance collaboration and service delivery.
- Ensured the interdisciplinary team operated effectively within LTC settings, adhering to Vitas standards.
- Delivered educational in-services to LTC facilities, provided survey assistance, and organized memorial services and support groups.
- Participated in monthly Partnership of Care meetings to discuss and optimize patient care strategies.
- Attended family care conferences for both current and potential hospice patients, offering support and guidance.
- Collaborated with MDS coordinators to ensure that Plans of Care (POC) were met and maintained.
- Partnered with Vitas Representatives to share clinical knowledge, boosting conversion rates by engaging new referral sources.
R.N. Case Manager
Vitas Hospice
10.2010 - 07.2015
- Managed a caseload of 15-30 hospice patients, providing comprehensive care and support.
- Collaborated with physicians and LTC facilities to ensure patient comfort and support during the dying process.
- Assisted families with end-of-life decisions, offering guidance and emotional support.
- Participated in Plan of Care (POC) meetings as needed to ensure effective care planning.
- Led and managed my core Interdisciplinary Group (IDG) team to deliver coordinated patient care.
Education
Associate of Applied Science - Nursing
Hocking College
Nelsonville, OHSkills
- Clinical leadership and team management
- Healthcare management
- Patient safety expertise
- Quality assurance and compliance management
- Quality improvement initiatives
- Exceptional bedside manner
- Expertise in pain and symptom management
- Proficient in wound care
- Care plan development and revision
- Strong problem-solving abilities
- Relationship development and cultivation
- Superior communication skills
Timeline
Director of Clinical Services
Suncrest Hospice
04.2022 - 07.2024
Clinical Liaison
Kindred Hospice
10.2018 - 04.2022
Telephone Triage Registered Nurse
Kindred Hospice
05.2016 - 10.2018
Long Term Care Liaison
Vitas Hospice
07.2015 - 05.2016
R.N. Case Manager
Vitas Hospice
10.2010 - 07.2015
Associate of Applied Science - Nursing
Hocking College