Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malinda Neves

Fall River,MA

Summary

Accomplished Baker, adept in cake decorating and team leadership, significantly enhanced customer satisfaction through innovative recipes and exceptional service. Leveraged multitasking proficiency and a continuous improvement mindset to drive business success, resulting in a notable increase in sales and reduced employee turnover.

Overview

11
11
years of professional experience

Work History

Lead Baker

WeatherLow Farms
06.2021 - 02.2025
  • Continuously sought opportunities for professional development within the industry by attending workshops or conferences related to baking trends.
  • Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
  • Reduced employee turnover by creating strong relationships within the team and addressing any concerns promptly.
  • Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
  • Implemented improved sanitation practices, maintaining a clean and safe workspace at all times.
  • Collaborated with management to develop seasonal menus based on current trends and customer preferences.
  • Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
  • Utilized advanced baking techniques to create intricate designs that delighted customers.
  • Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
  • Developed innovative recipes, resulting in a diverse and appealing product selection.
  • Enhanced customer satisfaction by providing high-quality baked goods and exceptional service.
  • Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
  • Increased sales by developing eye-catching displays showcasing the bakery''s products.
  • Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.

Owner/Pastry Chef

SevenEves
01.2014 - 08.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Scheduling Coordinator

Kids Dental Care
09.2021 - 06.2022
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Direct Care Provider

People Incorporated
10.2016 - 06.2019
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Supported patients'' emotional well-being by empathetically engaging in conversation and active listening.

Education

Diploma -

BMC Durfee High School
Fall River, MA
06.2009

Skills

  • Multitasking proficiency
  • Staff training and development
  • Continuous improvement mindset
  • Conflict resolution
  • Food safety compliance
  • Inventory control
  • Quality assurance
  • Menu planning expertise
  • Team leadership aptitude
  • Strong communication
  • Customer service
  • Team player
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Active listener
  • Verbal and written communication
  • Management
  • Cake decorating
  • Basic math

Timeline

Scheduling Coordinator

Kids Dental Care
09.2021 - 06.2022

Lead Baker

WeatherLow Farms
06.2021 - 02.2025

Direct Care Provider

People Incorporated
10.2016 - 06.2019

Owner/Pastry Chef

SevenEves
01.2014 - 08.2021

Diploma -

BMC Durfee High School

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Malinda Neves