Malinda Papale
Jacksonville
Summary
Customer service-oriented Store Manager with 20+ years’ experience in Retail operations, sales and service, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goal. Recruits, trains, develops a team of sales associates and Key-holders.
Overview
24
24
years of professional experience
Work History
Store Manager
Torrid
09.2024 - Current
- Trained new employees on customer service standards and sales techniques.
- Ensured compliance with visual merchandising guidelines and store layout.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented promotional displays to enhance product visibility and engagement.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular store audits to uphold cleanliness and organization standards.
- Managed daily store operations and ensured team performance met company standards.
Assistant Store Manager
Torrid
08.2021 - 09.2024
- Trained new employees on customer service standards and sales techniques.
- Ensured compliance with visual merchandising guidelines and store layout.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented promotional displays to enhance product visibility and engagement.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular store audits to uphold cleanliness and organization standards.
- Managed daily store operations and ensured team performance met company standards.
Store Manager
Amazing.net
04.2002 - 08.2010
- Supervised daily store operations and staff performance.
- Managed inventory levels and organized stock replenishment.
- Trained new employees on customer service standards and sales techniques.
- Coordinated team schedules to optimize coverage during peak hours.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Diploma - Cosmetology license
Chariho Career & Technical
Wood River Junction, RI01.1998
Skills
- RFID
- Cashflow planning & management
- Point of sales
- Product knowledge
- Loss prevention
- Attention to detail
- Inventory management
- Exceptional communication
- Time management
- Positive attitude
- Team player
- Self-starter
Timeline
Store Manager
Torrid
09.2024 - Current
Assistant Store Manager
Torrid
08.2021 - 09.2024
Store Manager
Amazing.net
04.2002 - 08.2010
Diploma - Cosmetology license
Chariho Career & Technical
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