Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malinda Taylor

Lewisville,TX

Summary

Proven leader in hospitality management, adept at elevating customer satisfaction and streamlining operations for Anderson's Distillery. Skilled in conflict resolution and staff training, I've successfully enhanced team performance and efficiency. My strategic planning and customer service management have consistently driven revenue growth, with a focus on safety and quality standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

On The Border
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Coordinated project workflows for departments.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Troubleshot equipment to reduce service calls and downtime.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

FOH Manager

Anderson's Distillery
07.2022 - 07.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.

FOH Manager/ Lead Bartender

Benjamin's Pizza Kitchen and Bar
10.2017 - 07.2022
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
  • Closed out cash register and prepared cashier report at close of business.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
  • Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Completed requisitions to maintain required stock par levels.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Diploma -

Nimitz High School
Irving, TX
06.1994

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff Motivation
  • Staff Development
  • Inventory control and record keeping
  • Safety understanding
  • Operations Management
  • Safety awareness
  • Schedule Management
  • Conflict resolution techniques
  • Inventory Control
  • Policy Enforcement
  • Strategic Planning
  • Scheduling Coordination
  • Inventory Management
  • Staff Scheduling
  • Continuous Improvement
  • Business Administration
  • Document Management
  • Project Management
  • Financial Management
  • Business Development
  • Negotiation
  • Production Management
  • Schedule oversight
  • Search Engine Optimization
  • Consulting
  • Revenue benchmarks
  • Contract Management
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Team Supervision
  • Staff Supervision
  • Positive Attitude
  • Team motivation
  • Strong verbal and written communication
  • Decision-making capabilities
  • Creative Problem-Solving
  • Team Collaboration and Leadership
  • Customer Service Management
  • Goal Setting and Tracking
  • Conflict Resolution
  • Complaint resolution
  • Inventory Counts
  • Staff Training and Development
  • Daily workflows
  • Assigning Work
  • Policy and Procedure Enforcement
  • Issue Resolution
  • Sales and Upselling
  • Flexible Schedule
  • Shift Paperwork Completion
  • Professional Appearance
  • Staff education and training
  • Employee Attendance Monitoring
  • Client Service
  • Motivational Leadership
  • POS System Operation
  • Safety processes and procedures
  • Quality Inspections
  • Role Modeling
  • Training Assistance
  • Interpersonal Relations
  • Drawer Assignments
  • Sales Reporting
  • Sales expertise
  • Client Support
  • Technical Support
  • POS Deletions
  • Production Reporting
  • Account Management
  • Employee Scheduling
  • Diplomatic and Fair
  • Shift Scheduling
  • Production Scheduling
  • Rules Enforcement
  • Operations Support
  • Equipment Troubleshooting
  • Security Procedures Adherence
  • Telemarketing expertise
  • Performance monitoring
  • Quality Assurance
  • Safety Management
  • Incidents management
  • Strategy Development
  • Regulatory Compliance
  • Production Planning
  • Materials Inspection
  • Budget Adherence
  • Equipment Operation
  • Logistics Management
  • Supply Chain Management
  • Data Analytics

Certification

Manager TABC

Manager Food Handler

Timeline

Shift Supervisor

On The Border
05.2023 - Current

FOH Manager

Anderson's Distillery
07.2022 - 07.2024

FOH Manager/ Lead Bartender

Benjamin's Pizza Kitchen and Bar
10.2017 - 07.2022

Diploma -

Nimitz High School

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Malinda Taylor