Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Malinda Tolbert

Longview,TX

Summary

Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience

Work History

Machine Operator

Genpak
Longview, TX
03.2023 - Current
  • Record production information such as quantities produced and materials used on daily logs.
  • Adjusted machine settings according to production requirements.
  • Comply with company policies regarding quality control procedures.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Carry out regular safety checks on machinery prior to operation.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Adjust machine settings to complete tasks accurately.
  • Monitor the feed and speed of machines during the machining process.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Set up and operate machine tools to produce precision parts and instruments.

Call Center Representative

S4 Communications
Longview, TX
02.2022 - 03.2023
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Developed effective working relationships with team members across multiple departments.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Analyzed data collected during each call in order to identify trends in customer feedback.

Direct Support Professional

D&S Communications
Longview, TX
01.2021 - 04.2022
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Facilitated social interactions between participants and their peers in the community.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Transported clients to doctor's appointments and errands.
  • Monitored client's well-being, safety and comfort under physician direction.

Education

High School Diploma -

Longview High School
Longview, TX
05-2018

Skills

  • Automated Assembly
  • Machinery Operation
  • Safety Compliance
  • Basic Math
  • Quality Control
  • Preventive Maintenance
  • Client documentation
  • Indirect Patient Care
  • Progress Documentation
  • Behavioral Management
  • ADL support
  • Patient Management
  • Care Delivery
  • First-aid and CPR
  • Social Skills Development
  • Quality Assurance
  • Call Control
  • Sales closing
  • Customer Service
  • Product Upselling
  • Technical Support
  • Account updating
  • Data Entry
  • Payment Processing
  • Customer Relationship Management
  • English Fluency
  • Performance Improvement
  • Database Research
  • Problem-solving skills
  • Customer communications
  • System Documentation
  • Interpersonal Skills

Affiliations

  • Reading
  • Painting
  • Babysitting
  • Youth Worker

Accomplishments

  • Leadership
  • CPR Certified
  • Med Certified
  • Social Skills

References

References available upon request.

Timeline

Machine Operator

Genpak
03.2023 - Current

Call Center Representative

S4 Communications
02.2022 - 03.2023

Direct Support Professional

D&S Communications
01.2021 - 04.2022

High School Diploma -

Longview High School

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Malinda Tolbert