MALINDA VARGAS
Penn Valley,CA
Summary
Highly motivated and disciplined professional with over 20 years of diverse experience, beginning with service in the U.S. Army. During my time in the Army, I developed critical skills in leadership, teamwork, and operational efficiency, which laid the foundation for my career. These skills have been continuously honed and expanded through extensive experience in customer service, sales, administrative support, and animal care. I bring a strong work ethic, adaptability, and the ability to perform under pressure - qualities that have consistently enabled me to excel in fast-paced environments. Today, I am known for my exceptional interpersonal skills, commitment to continuous improvement, and dedication to providing a positive and memorable experience for clients and colleagues alike.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service/Sales
49ER COMMUNICATIONS, INC.
Nevada City, CA
01.2019 - Current
- Develop and implement strategies to meet sales quotas
- Monitor inventory levels and place orders as needed
- Coordinate support to facilitate general office operations
- Maintain positive working relationships with staff and management
- Handle incoming calls and direct callers to the appropriate department or employee
- Greet walk-in guests and vendors, assisting with on-the-spot needs
- Create and maintain records of notarized items in both paper and electronic formats
- Contact customers regarding missing or incomplete information on legal documents
- Affix stamps or seals on documents as proof of witnessing an event or deal
- Document transactions in notary journals to maintain permanent records
- Perform additional duties related to notary work as assigned
- Monitor customer service and web order email inboxes
- Advise customers on the latest product features and benefits
- Maintain accurate records of customer interactions and transactions
- Assist customers in selecting appropriate products or services
- Gather data on competitors' pricing, products, and promotions
- Resolve customer complaints promptly and efficiently
- Educate customers about products and services offered by the business
- Provide personalized service to build relationships with customers
- Generate new business opportunities through cold calling campaigns.
Animal Control Officer
SILICON VALLEY ANIMAL CONTROL AUTHORITY
Santa Clara, CA
07.2016 - 10.2018
- Collaborated with local veterinarians to ensure proper care for impounded animals
- Advised citizens on wildlife issues
- Assisted in the humane capture of stray animals using trapping techniques
- Facilitated adoptions at local shelters or other rescue organizations
- Investigated allegations of animal bites and enforced quarantine and isolation procedures
- Documented all activities in a computerized records management system
- Attended court hearings related to violations of animal control laws
- Maintained detailed reports on captured animals, including species, breed, color, sex, and age.
Veterinary Assistant
VCA ALMADEN VALLEY
San Jose, CA
07.2008 - 06.2016
- Assisted veterinarians with physical exams, diagnostics, and treatments on animals
- Managed emergency situations calmly, ensuring safety for both animals and humans
- Performed minor surgical procedures such as wound cleaning and suturing under veterinary supervision
- Followed up with clients post-treatment to monitor their pets' recovery
- Assisted clients with making appointments and answering questions about their pets' health.
88M Motor Transport Operator
US ARMY
07.2001 - 05.2005
- Supported Operation Iraqi Freedom
- Conducted pre-trip inspections to ensure vehicle safety
- Trained new Motor Transport Operators on proper driving techniques
- Operated heavy and light wheeled vehicles in various terrains
- Maintained vehicle maintenance and repair logs
- Utilized navigation systems to plan routes for transport missions
- Loaded and unloaded cargo in accordance with safety regulations
- Hooked and unhooked trailers from tractors and converter dollies.
Education
Foothill College
Los Altos, CASkills
- Notary
- Inside sales
- Research
- Proofreading
- Administrative and support services
- Organizational skills
- Excellent communication
- Professional demeanor
- Time management
- Self-motivation
- Teamwork
- Two-way radio knowledge
Certification
- Notary Public, 2354899, 04/20/25
- PC 832 Laws of Arrest Certificate 2017
- CA Certified Euthanasia Technician 2017
- Unitek College - Emergency Medical Technician - 1 Certification (166 hours)
- US Army Honorable Discharge Certificate 2005
- US Army Bus Drivers Course Cerificate 2003
- US Army Physical Fitness Award/Certificate 2001
- US Army Certificate of Training - Motor Transport Operator Course 2001
- US Army - Certificate of Training - Basic Combat Training C/1-48 Infantry Battalion
References
References available upon request.
Timeline
Customer Service/Sales
49ER COMMUNICATIONS, INC.
01.2019 - Current
Animal Control Officer
SILICON VALLEY ANIMAL CONTROL AUTHORITY
07.2016 - 10.2018
Veterinary Assistant
VCA ALMADEN VALLEY
07.2008 - 06.2016
88M Motor Transport Operator
US ARMY
07.2001 - 05.2005
Foothill College
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