Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Malinda Wojtanowski

Traverse City,MI

Summary

Results-driven and forward-thinking Detection & Investigation Staff Manager with a solid record of accomplishment in financial management over a stellar 31-year career. Success streamlining risk management processes to maximize business regulations and expectations. Extensive experience managing, coaching, training, and facilitating change to promote continuous operational and risk outcomes. Innovative and resourceful with exceptional organizational skills.

Overview

34
34
years of professional experience

Work History

VP, Detection & Investigation Staff Manager

PNC Bank
Pittsburgh, PA
05.2021 - Current
  • Helped develop and facilitate department trainings to assist individuals learn company policies and procedures and job tasks.
  • Assisted with coordination of contractor and employee training and support.
  • Ability to juggle multiple projects and tasks to ensure high quality and timely delivery. This includes, managing general alert processes and assisting with SQA duties.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Identified potential threats, vulnerabilities and suspicious behavior patterns and recommended mitigation measures.
  • Investigated customer activities and trends that implicated potential money laundering or other illicit criminal activity.
  • Analyzed results of complex investigations and delivered concise coaching and feedback to direct reports.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching 10-15 employees and overseeing staff production.

VP, Branch & Business Center Manager

PNC Bank
Traverse City, MI
07.2017 - 05.2021
  • Produced training materials to engage and educate individuals.
  • Tracked attendees, participation and understanding of course material.
  • Implemented and facilitated successful market and region training programs to increase employee engagement, retention and productivity.
  • Spearheaded launch of Microsoft Teams and Lakeshore Develops the Best for the GMNI Market, including project management from concept to completion.
  • Conducted site visits and follow up to verify progression and development of personnel.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Diminished regulatory risks by strict adherence to finance industry regulations.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Hired, managed, and coached 10-15 employees to maximize productivity while training staff on risk and regulatory practices and protocol. This includes another manager with direct reports.

AVP, Branch Manager

PNC Bank
Traverse City, MI
06.2006 - 07.2017
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Maintained risk identification programs to reduce potential losses from financial risk.
  • Created, implemented and optimized rules to reduce bank's exposure to fraud.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Oversaw and coached a branch team with 10 employees and implemented training for all new employees.

Branch Manager, Assistant Branch Manager, Teller

PNC Bank
Plymouth, MI
10.1991 - 06.2006
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders while reviewing operational risk.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified client financial goals and risk tolerance to recommend annuity products.

Education

Business Management

Washtenaw Community College
Ypsilanti, MI

Skills

  • Risk management
  • Staff coaching and development
  • Training and mentoring
  • Public speaking
  • Business growth and marketing strategies
  • Mergers and Acquisitions

Accomplishments

Wojtanowski

  • ILead Award for outstanding leadership performance - 2022.
  • Selected as the only Branch & Business Center Manager for a market development program - GMNI Develops the Best to cultivate and expand leadership talent.
  • Presented and trained the GMNI market in effective Microsoft Teams rollout that significantly impacted efficiency and improved operational and sales outcomes. Other market and department conference call facilitation includes day-to-day organization, branch operations and processes, sales focus, and AML operations.
  • GMNI market manager selected first technology branch. Responsible for training, coaching, and maintaining a successful rollout of a new market initiative.

Timeline

VP, Detection & Investigation Staff Manager

PNC Bank
05.2021 - Current

VP, Branch & Business Center Manager

PNC Bank
07.2017 - 05.2021

AVP, Branch Manager

PNC Bank
06.2006 - 07.2017

Branch Manager, Assistant Branch Manager, Teller

PNC Bank
10.1991 - 06.2006

Business Management

Washtenaw Community College

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