Medical Billing and Coding
Malinda Wright
Ridley Park
Summary
Responsible, hardworking motivated team player. Able to multi-task at once and deliver on deadlines. Professional and personable with over 15 years’ experience in the Protective Services Security Supervisory experience working with the homeless, mental health, and substance abusing populations of Philadelphia. Excellent oral communication and written skills. Exemplary Organizational and Leadership Skills. Knowledge of Medical terminology and medical terminology used by insurance and managed care health plans. LCM patient system for blood draws, PSC Admin for patient scheduling and updated insurance information along with updated demographic information. Pre-Authorizations, Epic System, Third Party billing, insurance verification systems PEAR, OneSource, Novi sphere, Availity, Navi Net. POINT OF SERVICES HMO, POS, PPO, EPO CO PAY, DED, PREV, PCP, SPEC, ER
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
15
15
years of professional experience
1
1
Surgical Technologist Certification
1
1
Phlebotomy certification
1
1
Medical Billing and Coding Certification
1
1
Act 235 Certification
Work History
President
Wright1Security LLC
01.2011 - Current
- Armed & Unarmed Guard Service, Special Events, Executive Protection, Celebrity Protection, Corporate, Residential and Commercial, Guard Protection Patrol Service Lethal Weapons Training Act 235
- Security Guard
- PA License to Carry Firearms
- Certified Agent
- Bodyguard/ Executive Protection
- Developed comprehensive training programs for staff to ensure operational excellence and compliance.
- Led organizational strategy to enhance security services and client satisfaction.
Phlebotomist Technician
LabCorp
10.2023 - 10.2024
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required, prepare all collected specimens for testing and analysis, maintain patient and specimen information logs, Provide superior customer service to all patients, Administrative and clerical duties as necessary. Order supplies twice a month according to our monthly volume of patients to ensure supplies are always available. Perform DNA testing by appointment. Travel to additional sites when needed.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Collaborated with healthcare teams to streamline procedures for increased efficiency in specimen collection.
- Implemented quality control measures to enhance accuracy in sample handling and processing.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
Seamless Access Department Registrar Outpatient laboratory
Thomas Jefferson Hospital
08.2022 - 03.2023
- Handle Insurance eligibility, Real time eligibility, Insurance verifications, out of pocket co-pays, Medicare and Medicaid verification, scanning in outside Rx, Check in patients, multi-channel interactions in a centralized contact center environment from patients, families, register patients preparing them for the laboratory. Utilize Electronic Medical Record (EMR) to complete registration, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures. HMO, POS, PPO, EPO CO PAY
- Managed patient registration processes, ensuring compliance with hospital policies and regulations.
- Streamlined data entry procedures, enhancing accuracy of patient information in electronic health records system.
ED Seamless Access Representative
Thomas Jefferson University Center City
07.2019 - 07.2022
- Handle multi-channel interactions in a centralized contact center environment from patients, families, register patients in the Emergency Department, Check in patients meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. With accurate data entry.
- Utilize Electronic Medical Record (EMR) to complete registration, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures. HMO, POS, PPO, EPO CO PAY
- Facilitated patient access by verifying insurance eligibility and scheduling appointments.
- Streamlined communication between patients and healthcare providers to enhance service delivery.
Security Officer
Thomas Jefferson Hospital Center City
03.2017 - 07.2019
- Provide maximum protection for the safety and security of university and hospital personnel, patients, students, visitors and TUJ/TJUH assets. Capable of giving directions or information when requested respond to serious incidents, notifies supervisor of conditions, and document all security incidents with a written report. Checks ID badges and ensures that the employees wear badges as required calls to dispatch for security assist door openings escorts call patients floors nurses station for all after hours visitors also take incoming calls from outside and inside the hospital. Conduct searches as directed by supervisor of patient.
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify potential hazards and mitigate risks.
Education
Phlebotomy/ Externship -
Abington Memorial Hospital
Abington, PA08.2014
Surgical Technician/SPD/ Externship - undefined
Huntingdon Valley Surgical Center
Huntingdon Valley, PA02.2012
Surgical Technician/SPD/ Externship - undefined
Montgomery County Hospital
Montgomery, PA02.2012
Surgical Technician Diploma -
Star Career Academy
Philadelphia, PA02.2012
Phlebotomy Technician Diploma - undefined
Harcum College
Bryn Mawr, PA08.2014
Graduate Certificate - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL09-2025
Skills
- Effective verbal communication
- Provide exceptional service during patient check-ins
- Management of out-of-pocket expenses
- Consistent quota over-achievement
- Efficiency improvement
- Integrity and ethics
- Operations management
- Staff training
- Contract negotiation
- Financial budget oversight
- Negotiation
- Company representation
- Financial management
- Contract management
Certification
- CPR/BLS Certified
- OSHA Certificate of Completion
- NCCT Surgical Technician Certificate (pending)
- PHLEBOTOMIST Certificate of Completion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Languages
English
Professional Working
Software
Microsoft, Excel, Spread sheets
Timeline
Phlebotomist Technician
LabCorp
10.2023 - 10.2024
Seamless Access Department Registrar Outpatient laboratory
Thomas Jefferson Hospital
08.2022 - 03.2023
ED Seamless Access Representative
Thomas Jefferson University Center City
07.2019 - 07.2022
Security Officer
Thomas Jefferson Hospital Center City
03.2017 - 07.2019
President
Wright1Security LLC
01.2011 - Current
Surgical Technician/SPD/ Externship - undefined
Huntingdon Valley Surgical Center
Surgical Technician/SPD/ Externship - undefined
Montgomery County Hospital
Phlebotomy Technician Diploma - undefined
Harcum College
Phlebotomy/ Externship -
Abington Memorial Hospital
Surgical Technician Diploma -
Star Career Academy
Graduate Certificate - Medical Billing & Coding
Ultimate Medical Academy
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