Malin Elena Rojas
Oakland,CA
Summary
Pragmatic professional with proven history of supervising, mentoring and delegating tasks for highly effective security teams. Leads with assertive yet empowering leadership style and designs workflow to provide optimal security coverage. Monitors security equipment to proactively address issues and reduce downtime.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Security Guard Supervisor
CSC
San Leandro, California
08.2024 - Current
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
ShopRite
Oakland, California
01.2014 - 01.2023
- Keep register balanced
- Money pickups when needed
- Assist with customers in the aisles
- Assist with customer questions
- lead cashier
- Fast bagging
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to social distancing protocols and wore mask or face shield.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
Education
Some College (No Degree) - Early Childhood Education
College of Marin
Greenbrae, CASkills
- Incident reporting
- Security training
- Workplace safety
- Security management
- Threat assessment
- Radio communication
- Crowd control
Timeline
Security Guard Supervisor
CSC
08.2024 - Current
Cashier
ShopRite
01.2014 - 01.2023
Some College (No Degree) - Early Childhood Education
College of Marin