Summary
Overview
Work History
Education
Skills
Timeline
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Malini Hardeo

Queens,NY

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Cookies Kids Department Store honed my cash handling and customer service skills. Demonstrated ability to maintain high accuracy levels and foster repeat business, showcasing a blend of organizational abilities and empathy. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Cashier

Cookies Kids Department Store
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Pharmacist Assistant

The Patient Care Pharmacy
07.2018 - 06.2024
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Performed safety checks when dispensing medications to optimize patient safety.

Receptionist Administrator

Bhagwans Optical
02.2017 - 07.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

CSEC - Business

Leguan Secondary
Guyana
07.2015

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Organizational abilities
  • Order Taking

Timeline

Cashier

Cookies Kids Department Store
08.2024 - Current

Pharmacist Assistant

The Patient Care Pharmacy
07.2018 - 06.2024

Receptionist Administrator

Bhagwans Optical
02.2017 - 07.2018

CSEC - Business

Leguan Secondary

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Malini Hardeo