MALIQ Mohammed-Ali
Chicago,IL
Summary
Accomplished FT Sales Advisor at Hennes & Mauritz, adept in upselling strategies and customer service, significantly enhanced sales through expert product demonstrations and persuasive communication. Trained new employees, showcasing leadership and sales training skills. Proven track record in fostering customer satisfaction and loyalty, with a keen focus on achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
FT Sales Advisor
Hennes & Mauritz
07.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Conducted in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes with department manager
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Complied with company and legal requirements to maintain safe working environment.
- Determined staffing needs, developing schedules to staff all shifts.
- Creating SLPI for truck planner , updating binder on a day to day for reference and communicating via email with area controller
Shift Leader
Starbucks
07.2016 - 07.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Oversaw liquidity and cash management operations.
- Made daily cash deposits to company bank.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Shift Leader
DAVIDsTEA
02.2019 - 06.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Oversaw liquidity and cash management operations.
- Made daily cash deposits to company bank.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Associate of Science -
Harold Washington
Chicago, IL06.2026
Skills
- Upselling strategies
- Product Demonstrations
- Sales experience
- Sales Training
- Coaching and Mentoring
- Customer service experience
Timeline
FT Sales Advisor
Hennes & Mauritz
07.2020 - Current
Shift Leader
DAVIDsTEA
02.2019 - 06.2020
Shift Leader
Starbucks
07.2016 - 07.2022
Associate of Science -
Harold Washington