Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Maliq Mohammed-Ali

Chicago,IL

Summary

Dynamic leader with a proven track record at Hennes & Mauritz, enhancing sales through expert inventory management and exceptional customer service. Skilled in POS systems and adept at fostering team growth, I excel in fast-paced environments, achieving notable sales increases. Balancing strategic vision with practical execution, I drive results and exceed targets.

Overview

8
8
years of professional experience

Work History

Department Supervisor

Hennes & Mauritz
Chicago, IL
07.2020 - Current
  • Increased sales by offering advice on purchases, and promoting additional products.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Greeted customers, and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Contributed to team objectives in a fast-paced environment.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling, and organizing strategies.
  • Scheduled and assigned work assignments to the retail team, and oversaw the completion of tasks.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Created visual displays to highlight new and featured products.
  • Conducted in-person interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes with the department manager.
  • Balanced, safe, prepared tills, and prepared register bags for the next sales date.
  • Place completed orders in labeled, temperature-appropriate storage, pending customer pickup.
  • Loaded and unloaded trucks.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Complied with company and legal requirements to maintain safe working environment.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Creating SLPI for the truck planner, updating the binder on a day-to-day basis for reference, and communicating via email with the area controller.

Barista

Starbucks
Chicago, IL
07.2016 - 07.2022
  • Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
  • Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
  • Adaptable, and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Controlled the line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items, like bagels and muffins.
  • Used the POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment, and wiped down counters and tables to prevent the spread of germs.

Shift Leader

DAVIDsTEA
Chicago, IL
02.2019 - 06.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Oversaw liquidity and cash management operations.
  • Made daily cash deposits to company bank.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Education

Associate of Science -

Harold Washington
Chicago, IL
06.2026

Skills

  • POS systems operations
  • Leadership
  • Inventory management
  • Problem resolution
  • Time management
  • Customer service

Education

Chicago, IL

Timeline

Department Supervisor

Hennes & Mauritz
07.2020 - Current

Shift Leader

DAVIDsTEA
02.2019 - 06.2020

Barista

Starbucks
07.2016 - 07.2022

Associate of Science -

Harold Washington

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