Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Malique D. Bert

Malique D. Bert

Cincinnati,Ohio

Summary

Results-driven General Manager with extensive experience in leadership and strategic planning, recognized for driving company growth and enhancing operational efficiency. Proven track record of developing high-performing teams, and implementing innovative solutions that significantly boost productivity. Core competencies include project management, data analysis, and process optimization. Committed to leveraging expertise to foster organizational success and achieve ambitious business objectives.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns.

Committed to improving customer satisfaction, and driving positive outcomes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn, and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments, ready to contribute to a dynamic team and make a positive impact.

A CDL A license holder with exceptional driving abilities. Reliable Driver known for productivity and efficient completion of tasks. Skilled in route planning, time management, and vehicle maintenance, ensuring smooth operations on every journey. Excel in communication, adaptability, and problem-solving, bringing value to any team by navigating challenges with calmness and professionalism.

Reliable Driver with experience in delivering goods and transporting people safely. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness.

Strengths include navigation skills, time management, customer service, and mechanical knowledge. Contributed to previous roles by ensuring timely deliveries and maintaining high levels of client satisfaction. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Driver

Sysco
Cincinnati, OHIO
01.2025 - Current
  • I drive tractor and trailer
  • 28-53ft trailer hauls
  • Reefer trailers
  • I driver out as far as West Virginia
  • Exceptional driver with no accidents
  • Exceptional backing skills
  • Assisted with loading and unloading freight when necessary.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Managed time efficiently when making multiple stops along designated routes.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Transported riders to designated stops according to pre-determined schedules.
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Delivered packages to customers in a timely and efficient manner.
  • Drove trucks to and from job sites to deliver supplies.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Delivered goods and services to customers on time and in excellent condition.

Team Leader/Shift Supervisor

Molson Coors/Trenton Brewery
Trenton
01.2022 - 09.2024
  • I lead a team of seven employees, providing training, guidance, and performance evaluations.
  • I manage a diverse workforce that includes salaried and hourly employees.
  • I operate a forklift truck, and our robots handle the packaging of our beer.
  • I also know how to operate a palletizer, depalletizer, and pasteurizer.
  • I lead our team to deliver departmental KPIs the right way to ensure that the best possible efficiency and safety are our number one priorities.
  • Developed and implemented strategic plans to drive business growth and efficiency.
  • Assessed company operations for compliance with safety standards.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.

Shift Supervisor

DHL
Erlanger, KY
05.2021 - 12.2021
  • I help deliver international packages across the world.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Observed and monitored utilization of equipment.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • I work the belt and handle missorts and custom packages.
  • I was promoted from working on the belt to Supervisor, Service Coordinator.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Provided on-the-job training to new staff members.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Driver

Fed Ex
Madeira, OH
02.2020 - 02.2021
  • I delivered packages 6 to 7 days a week in Madeira, OH.
  • I was given a raise within three months for attendance and performance.
  • I have experience with U-Haul vans, up to large straight trucks.
  • Assisted with loading and unloading freight when necessary.
  • Achieved consistently high customer scores due to exceptional service.
  • Secured merchandise, avoiding damage during transportation.
  • Managed time effectively to meet tight delivery deadlines.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Maintained delivery schedules without compromising safety.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Delivered goods and services to customers on time and in excellent condition.

Sales Associate/IT Technician

Macy's Call Center
Mason, OHIO
08.2018 - 12.2020
  • Training classes how to sell products
  • Sold insurance to customers over the phone
  • Sold jewelry to customers over the phone
  • Handled technical support
  • Promoted to supervisor in IT Tech
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained records related to sales for store management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.

Driver

Amazon Delivery
Fairfield, OHIO
10.2017 - 04.2018
  • I delivered Amazon packages to customers six days a week.
  • I had to deliver to areas in Cincinnati, Middletown, and Dayton.
  • I was given a bonus incentive each day for finishing my work early.
  • I had to load my truck every day and organize the packages for my specific route.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Secured merchandise, avoiding damage during transportation.
  • Managed time effectively to meet tight delivery deadlines.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Lead

LA Fitness
Bridgewater, OHIO
01.2016 - 08.2016
  • Helped to ensure customer satisfaction
  • Working closely on maintaining customer relationships
  • Focused to ensure I gave everyone the best deals for their memberships they purchased
  • Oversaw financial operations, including budgeting and financial reporting
  • Ensured high levels of customer service and satisfaction through effective management and communication
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Listened to customer needs to identify and recommend best products and services.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Managed and retained existing client accounts.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Maintained relationships with existing clients by providing product updates and information.
  • Recruited, hired and trained new hires to optimize profitability.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed customer data to determine potential new markets and target customers.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Generated leads through cold calling prospective customers.
  • Posed as models for advertising, artistic creation and display of goods.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.

Sales Associate

Home Depot
Beaver Creek, OHIO
08.2014 - 10.2015
  • I have experience in sales, cashiering, building materials, and operating a forklift.
  • Worked to ensure that customers are satisfied.
  • Worked to ensure that sales were accurate.
  • Every day, I drove a forklift to stack wood and building materials on shelves.
  • Greeted customers and provided exceptional customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Handled returns and exchanges according to company policies.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Described merchandise and explained use, operation and care.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Sales Associate

Finish Line
Beavercreek, Ohio
07.2012 - 03.2013
  • I sold shoes to customers.
  • I had to stock the shoes that came to us two to three times a week.
  • I had to keep the workplace clean.
  • I worked the cash register.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers to determine wants or needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed credit card transactions quickly and securely.

Education

Associates degree - Criminal Justice

Clark State
Beavercreek, OH
05-2017

High school Diploma -

Middletown High School
Middletown

Skills

  • Leadership
  • Team Leadership
  • Strategic Planning
  • Business Development
  • Communication
  • Relationship Building
  • Financial Management
  • Strategic Issue Resolution
  • Analytical Decision Making
  • Microsoft Office Suite
  • Project Management Software
  • Customer Engagement
  • Proficient Conflict Resolver
  • Forklift operation
  • Team leadership
  • Reefer trailer operation
  • Strategic planning
  • Customer service
  • Safety management
  • Inventory management
  • Problem solving
  • Effective communication
  • Performance evaluation
  • Efficient Package Handling
  • Team Development

Certification

CDL A License, I am a fairly new driver but I excel in my driving skills due to working at Sysco where I drive 28-53ft trailers and I have to back up into hard locations that most drivers could not do with my experience. Companies can feel safe hiring me even though I have 3-6 months experience. You will not be disappointed in my work ethic or be worried about me as a driver at all. Sysco has taught me about all aspects of driving.

References

  • Shawn Pryor, Kettering, OH, 513-313-7612
  • Greg Pryor, Close friend, Middletown, OH, 513-465-4512
  • Shawn, Manager at Finish Line, Beavercreek, OH, 937-320-0214
  • Tiffany Collinsworth, Fairborn, OH, 937-431-7346
  • Steve Willard, Hamilton, OH, 513-334-0082
  • Justin Crowe, Trenton, OH, 513-464-7180
  • Paul, Hamilton, OH, 513-267-5297

Timeline

Driver

Sysco
01.2025 - Current

Team Leader/Shift Supervisor

Molson Coors/Trenton Brewery
01.2022 - 09.2024

Shift Supervisor

DHL
05.2021 - 12.2021

Driver

Fed Ex
02.2020 - 02.2021

Sales Associate/IT Technician

Macy's Call Center
08.2018 - 12.2020

Driver

Amazon Delivery
10.2017 - 04.2018

Sales Lead

LA Fitness
01.2016 - 08.2016

Sales Associate

Home Depot
08.2014 - 10.2015

Sales Associate

Finish Line
07.2012 - 03.2013

Associates degree - Criminal Justice

Clark State

High school Diploma -

Middletown High School

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Malique D. Bert