Summary
Overview
Work History
Education
Skills
Timeline
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MALIQUE JOHNSON

San Antonio

Summary

Dynamic and results-driven professional with extensive experience at Wingstop, excelling in customer service and cash handling. Proven track record in mentoring teams and resolving customer disputes, enhancing satisfaction and loyalty. Adept at managing high-volume transactions while maintaining a positive attitude and ensuring a seamless shopping experience.

Overview

3
3
years of professional experience

Work History

Head Cashier

Wingstop
11.2024 - 07.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Sales Associate

Melaleuca
01.2022 - 03.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

High School Diploma -

CLAUDIA TAYLOR JOHNSON HIGHSCHOOL
San Antonio, TX
05-2026

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Adaptability and dependability
  • Punctuality
  • Team leadership
  • Verbal/written communication
  • Workplace safety
  • Refunds and exchanges
  • Flexible schedule
  • Customer relations
  • Opening and closing procedures
  • Supply restocking
  • Punctual and reliable
  • Cashier training
  • Cash handling expertise
  • Cash register operation
  • Store opening and closing
  • Sales promotion
  • Payment processing
  • High-volume transaction handling
  • Customer dispute resolution

Timeline

Head Cashier

Wingstop
11.2024 - 07.2025

Sales Associate

Melaleuca
01.2022 - 03.2023

High School Diploma -

CLAUDIA TAYLOR JOHNSON HIGHSCHOOL

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