Summary
Overview
Work History
Education
Skills
Timeline
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Malique Russaw

Memphis,TN

Summary

Professional fulfillment specialist with proven track record of enhancing warehouse efficiency and accuracy in order processing. Known for strong focus on team collaboration and achieving results, while adapting to changing operational needs. Reliable and flexible, skilled in inventory management and problem-solving.

Overview

5
5
years of professional experience

Work History

Fulfillment Associate

Amazon Warehouse
06.2024 - 05.2025
  • Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards
  • Operated packaging machinery, such as shrink wrap machines and pallet jacks, to facilitate the packaging process
  • Maintained a clean and organized work area to promote safety and efficiency in daily operations
  • Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
  • Inspected products for defects or damages before packaging, taking necessary corrective actions when needed
  • Followed standard operating procedures (SOPs) for packaging various types of products accurately and efficiently
  • Utilized computer systems to generate shipping labels and track inventory levels throughout the packaging process
  • Assisted in inventory management by conducting regular stock counts and reporting discrepancies to supervisors
  • Trained new employees on proper packaging techniques, equipment operation, and safety protocols
  • Ensured compliance with health and safety regulations while handling hazardous materials during the packaging process
  • Maintained accurate records of packaged items using electronic inventory management systems
  • Performed quality checks on finished packages to verify correct labeling, sealing, and appearance
  • Managed multiple tasks simultaneously in a fast-paced environment without compromising attention-to-detail
  • Safely operated material handling equipment including forklifts, pallet jacks, etc
  • Maintained a high level of accuracy in packaging measurements, weights, and quantities
  • Trained temporary workers during peak seasons to maintain productivity levels and meet customer demands
  • Developed and maintained strong working relationships with colleagues, supervisors, and vendors
  • Participated in regular safety training sessions to ensure compliance with OSHA regulations
  • Maintained knowledge of industry trends related to product packaging techniques and materials
  • Demonstrated attention-to-detail when handling fragile or delicate products during the packaging process

Package Handler

FedEx
04.2024 - 08.2024
  • Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
  • Collaborated with team members to prioritize tasks and meet daily shipping deadlines
  • Maintained a clean and organized work area, promoting safety and efficiency
  • Utilized scanning devices or manual methods to track inventory movement in the warehouse
  • Followed established procedures for packaging, labeling, and preparing products for shipment
  • Adhered to all safety protocols when handling hazardous materials or operating machinery
  • Communicated effectively with supervisors regarding any issues or concerns related to loading operations
  • Trained new employees on proper loading techniques, equipment operation, and safety procedures
  • Ensured compliance with company policies and industry regulations during loading operations
  • Participated in regular meetings/team huddles to discuss performance goals and share best practices
  • Implemented quality control measures by inspecting outgoing shipments for accuracy
  • Worked efficiently under pressure during peak periods while maintaining attention to detail
  • Safely operated pallet jacks, hand trucks, dollies, or other material-handling equipment as needed
  • Prioritized safety at all times by wearing appropriate personal protective equipment (PPE)
  • Assisted in the loading/unloading of oversized or heavy items using appropriate lifting techniques
  • Maintained a high level of accuracy when counting, sorting, and stacking merchandise

Cashier/Customer Service

Dodge's Chicken Stores
10.2023 - 04.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
  • Assisted in inventory management by monitoring stock levels at the checkout counter
  • Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers effectively
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
  • Maintained confidentiality of sensitive financial information during transactions
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Developed rapport with regular customers by remembering their preferences and providing personalized service

Assistant Manager

Penn Station
03.2022 - 10.2023
  • Prepared and assembled sandwiches, wraps, and salads according to customer specifications
  • Maintained a clean and organized work area, following food safety guidelines at all times
  • Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
  • Operated cash register accurately for order processing and handled cash transactions efficiently
  • Managed inventory levels of ingredients and supplies to ensure availability during peak hours
  • Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
  • Followed recipes and portion control guidelines to consistently deliver high-quality products
  • Adhered to company policies regarding food handling, storage, preparation, and presentation standards
  • Assisted in training new employees on sandwich assembly techniques and customer service protocols
  • Handled customer complaints or concerns promptly and professionally to ensure satisfaction
  • Implemented upselling strategies to increase average transaction value per customer visit by XX%
  • Maintained knowledge of current promotions, specials, and limited-time offers to effectively communicate them to customers
  • Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service
  • Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction
  • Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards
  • Trained and mentored new employees on company policies, procedures, and service standards to ensure a cohesive team environment
  • Conducted regular inspections of dining areas, kitchen equipment, and storage facilities to ensure compliance with health and safety regulations
  • Managed vendor relationships to negotiate favorable pricing agreements while maintaining product quality
  • Resolved customer complaints promptly and effectively by addressing concerns with empathy while upholding company policies
  • Developed strong relationships with repeat customers through personalized interactions resulting in increased customer loyalty
  • Collaborated with the marketing department on promotional campaigns to drive traffic during slower periods resulting in XX% increase in sales revenue
  • Analyzed financial reports including sales data, labor costs, and expenses to identify opportunities for improvement
  • Led pre-shift meetings to communicate daily goals/objectives ensuring all staff members were informed about specials or changes in menu items or procedures
  • Implemented training programs focused on enhancing employee skills leading to improved performance metrics across various departments

Package Handler

UPS
08.2021 - 03.2022
  • Efficiently unloaded trucks and sorted merchandise according to company standards
  • Maintained accurate inventory records by carefully documenting received items and their locations
  • Collaborated with team members to ensure timely unloading of trucks, meeting daily productivity goals
  • Inspected incoming shipments for damages or discrepancies, promptly reporting any issues to supervisors
  • Adhered to safety protocols and guidelines while handling heavy loads and operating machinery
  • Assisted in organizing warehouse space for efficient storage of unloaded merchandise
  • Worked closely with warehouse staff to coordinate the flow of goods between receiving area and storage shelves
  • Contributed to maintaining a clean and organized work environment by sweeping floors, removing debris, and disposing of packaging materials properly
  • Communicated effectively with supervisors regarding any challenges or concerns related to truck unloading process
  • Ensured compliance with company policies and procedures during the unloading process
  • Trained new employees on proper techniques for safe truck unloading
  • Utilized handheld scanners or computer systems to track inventory levels accurately
  • Collaborated with logistics team to optimize delivery schedules based on product availability
  • Maintained a high level of accuracy when counting items during the unloading process
  • Assisted in loading/unloading oversized or heavy items using appropriate equipment
  • Safely operated pallet jacks or hand trucks when moving merchandise within the warehouse
  • Notified appropriate departments when damaged products were identified during the unloading process
  • Closely followed instructions provided by suppliers regarding special handling requirements for certain products
  • Demonstrated strong attention-to-detail when verifying product labels and SKU numbers
  • Collaborated with team members to resolve any issues or challenges that arose during the unloading process
  • Maintained a high level of productivity while ensuring accuracy in sorting and organizing merchandise

Unloader/Stocker

Lowes
01.2021 - 08.2021
  • Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies
  • Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
  • Utilized inventory management software to track product movement, monitor stock levels, and generate reports for management review
  • Collaborated with the purchasing department to identify slow-moving items and implemented strategies to promote sales or reduce excess inventory
  • Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
  • Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
  • Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
  • Worked closely with team members to organize backroom storage areas for easy access during restocking activities
  • Followed safety protocols when handling hazardous materials or fragile items during stocking processes
  • Collaborated with store managers to develop effective merchandising strategies that maximized product visibility and increased sales revenue
  • Trained new employees on proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices

Retail Sales Associate

Cracker Barrel
05.2020 - 12.2020
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
  • Assisted in the training of new sales associates, providing guidance on company policies and best practices
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
  • Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
  • Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
  • Collaborated with visual merchandising team to create eye-catching displays that drove sales
  • Developed strong understanding of products' features, enabling effective communication with customers
  • Achieved consistently high conversion rates through persuasive selling techniques
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations
  • Maintained cleanliness and organization of assigned areas within the store
  • Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
  • Processed returns/exchanges efficiently according to company policies
  • Served as a brand ambassador by embodying the company's values and promoting its image
  • Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
  • Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
  • Collaborated with team members to achieve daily sales targets, fostering a positive work environment
  • Assisted in inventory management, including receiving and restocking merchandise

Education

High School Diploma -

Compass Midtown
Memphis, TN
05-2021

Skills

  • Cross-functional teamwork
  • Committed to continuous learning
  • Meticulous attention to detail
  • Strategic team guidance
  • Sustainable product packaging solutions
  • Customer engagement
  • Willingness to adjust hours
  • Effective troubleshooting abilities
  • Respectful interaction
  • Organizational time strategies
  • Timely order fulfillment
  • Clear interpersonal communication
  • Thorough in quality assurance
  • Strategic time allocation
  • Timely and trustworthy
  • Pallet jack usage skills
  • Material handling
  • Packing efficiency
  • Sorting and organizing
  • Order execution
  • Order fulfillment
  • Loading and unloading
  • Equipment operation
  • Heavy lifting
  • Warehouse operations
  • Pulling and preparing orders
  • Palletizing
  • Warehouse safety
  • Fulfillment processing
  • Product labeling
  • Shipment loading
  • Data entry
  • Order picking
  • Schedule coordination
  • Order processing
  • Physical stamina
  • Implementation of safety protocols
  • Merchandise inspections

Timeline

Fulfillment Associate

Amazon Warehouse
06.2024 - 05.2025

Package Handler

FedEx
04.2024 - 08.2024

Cashier/Customer Service

Dodge's Chicken Stores
10.2023 - 04.2024

Assistant Manager

Penn Station
03.2022 - 10.2023

Package Handler

UPS
08.2021 - 03.2022

Unloader/Stocker

Lowes
01.2021 - 08.2021

Retail Sales Associate

Cracker Barrel
05.2020 - 12.2020

High School Diploma -

Compass Midtown

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