Malique Walker
Oviedo,FL
Summary
Result-driven employee with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
10.2023 - Current
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Guest Service Representative
Orlando Health
02.2023 - 10.2023
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
- Responds to needs of guests/team members either on the phone or in person.
- Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
Account Executive/Sales
Paragonium Inc.
01.2021 - 01.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Customer Service Representative
Telaffects
05.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Commerce & Computational Sciences
University of Central Florida
Orlando, FL12.2023
Skills
- Documentation And Reporting
- Staff Coordination
- Project Scheduling
- Calendar coordination
- Interpersonal Relationships
- Timesheet Management
- Data Entry
- Proficient in all Microsoft apps
Timeline
Scheduling Coordinator
Orlando Health
10.2023 - Current
Guest Service Representative
Orlando Health
02.2023 - 10.2023
Account Executive/Sales
Paragonium Inc.
01.2021 - 01.2023
Customer Service Representative
Telaffects
05.2019 - 12.2020
Bachelor of Science - Commerce & Computational Sciences
University of Central Florida