Malique Williams
80 Paladino Avenue, #7F
Summary
Proven efficiency in package handling and exceptional customer service, honed across roles at notable employers like Amazon. Demonstrated ability to improve mail processing by 20%, leveraging skills in mail sorting and proactive problem-solving. Adept at fostering positive relationships with customers and team members, ensuring timely and accurate deliveries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant
United States Postal Service, USPS
04.2020 - Current
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Delivery Courier
Breakaway Courier Store
03.2020 - 06.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Warehouse Picker
Amazon
09.2019 - 12.2019
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Maximized storage space utilization through careful organization of products on shelves and racks.
Delivery Driver
Same Day Delivery Inc.
02.2017 - 05.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Vehicle Service Attendant
Hertz Car Rental
01.2015 - 04.2016
- Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities.
- Reduced downtime for rental vehicles by quickly addressing minor repairs or coordinating with the repair team for more complex issues.
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
- Assisted customers promptly with their inquiries, providing exceptional customer service at all times.
- Supported management in creating a flexible schedule that accommodated fluctuating demand patterns for vehicle services throughout the year.
City Carrier Assistant
United States Postal Service, USPS
08.2014 - 12.2014
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Crew Member
Wendys Fast Food
04.2012 - 08.2013
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Leadership And Public Service High School
New York, NY06.2009
Skills
- Package handling
- Loading and unloading
- Maintaining equipment
- Safety procedures
- Postal regulations
- Truck loading
- Handling and sorting mail
- Mail distribution
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Trained Number new postal carriers.
Certification
- Powered Industrial Trucks Trainer Certification - National Safety Council (NSC).
- Advanced Forklift Operator Certification - Forklift University.
Timeline
Mail Handler Assistant
United States Postal Service, USPS
04.2020 - Current
Delivery Courier
Breakaway Courier Store
03.2020 - 06.2020
Warehouse Picker
Amazon
09.2019 - 12.2019
Delivery Driver
Same Day Delivery Inc.
02.2017 - 05.2019
Vehicle Service Attendant
Hertz Car Rental
01.2015 - 04.2016
City Carrier Assistant
United States Postal Service, USPS
08.2014 - 12.2014
Crew Member
Wendys Fast Food
04.2012 - 08.2013
High School Diploma -
Leadership And Public Service High School
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