Malisa Baugh
Fort Myers
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Billing Supervisor
BTR/ITG
Nashville
07.2024 - Current
- Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Resolved customer inquiries regarding invoice discrepancies or past due balances in a timely manner.
- Evaluated accuracy and compliance of all documentation and reports.
- Supervised a team of 8 billing clerks to ensure accuracy and efficiency in daily tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Billing Clerk
BTR/ITG
Nashville
12.2022 - 07.2024
- Maintained billing system integrity through regular updates and troubleshooting.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Checked figures, postings, and documents for accuracy.
Administrative Clerk
Cypress Communications
Fort Myers
11.2020 - 12.2022
- Performed regular inventory checks to maintain adequate office supply levels.
- Created and maintained spreadsheets for tracking project timelines and deliverables.
- Completed as-built maps
- Assigned jobs to field techs.
Administrative Assistant
Naples Estates
Naples
02.2019 - 10.2020
- Scanning
- Filing
- Answer phones
- Process applications and prepare leases
- Flyers, notices.
- Work resident events and run errands.
- Notary
Dispatch/Clerical
Jones Air Conditioning & Electric
Naples
12.2017 - 01.2019
- I schedule jobs to be completed.
- Set up inspections
- Answer telephones and emails.
- Follow up calls to customers, filing, and scanning for customer files.
- Notary
Customer Service Rep/Dispatch
Pro-Tec Plumbing, Inc
Naples
11.2015 - 12.2017
- Answer telephones and direct calls to appropriate person
- Client and management communication through phone and email
- Scheduling of jobs, service and remodel
- Various other duties as assigned by management
- Notary
Dispatcher
Naples Transportation
Naples
11.2013 - 11.2015
- Answer telephone
- Client, staff and team communication
- Scheduling vehicles and drivers
- Schedule reservations for transportation
- Daily driver paperwork
Stylist
Great Clips
Bloomington
03.2012 - 10.2012
- Set up workstation with necessary product and equipment and supplies
- Operated cash register to receive payments from customers
- Sanitized workstations and salon equipment for safety purposes
Driver/Dispatcher
Illinois Central School Bus
Bloomington
08.2002 - 05.2012
- Route Drivers and buses appropriately
- Communicate with school authority, parents and children
- Multi-task 2-way radio, telephone and various jobs
Education
Associates Degree -
Heartland Community College
Normal, IL01.2011
Skills
- Customer service and support
- Invoice processing
- Team supervision
- Attention to detail
- Time management
- Computer proficiency
- Microsoft Word and Excel
Timeline
Billing Supervisor
BTR/ITG
07.2024 - Current
Billing Clerk
BTR/ITG
12.2022 - 07.2024
Administrative Clerk
Cypress Communications
11.2020 - 12.2022
Administrative Assistant
Naples Estates
02.2019 - 10.2020
Dispatch/Clerical
Jones Air Conditioning & Electric
12.2017 - 01.2019
Customer Service Rep/Dispatch
Pro-Tec Plumbing, Inc
11.2015 - 12.2017
Dispatcher
Naples Transportation
11.2013 - 11.2015
Stylist
Great Clips
03.2012 - 10.2012
Driver/Dispatcher
Illinois Central School Bus
08.2002 - 05.2012
Associates Degree -
Heartland Community College