Malisa Fely
Kea‘au,HI
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Keaau, HI
10.2021 - Current
- Communicates clearly with employees regarding job duties, expectations, and policies.
- Ensures all safety and sanitation regulations were met throughout the shift.
- Provides feedback to employees regarding their performance in order to improve productivity.
- Resolves customer complaints in a timely manner.
- Addresses any issues that arose during the shift in a proactive manner.
- Coordinates with other departments to ensure smooth workflow between shifts.
- Performes cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Responds promptly to customer inquiries or complaints in a professional manner.
Real Estate Agent
Exp Realty
Hilo, HI
01.2021 - Current
- Prepares comparative market analysis to estimate properties' value.
- Researches current listings available in the area using multiple online resources.
- Develops networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Responds promptly to client inquiries via phone or email.
- Manages marketing strategies for properties including advertising campaigns and open houses.
- Generates leads through networking activities such as cold calls and referrals from past clients.
- Creates detailed property descriptions for use in marketing material.
- Participates in community outreach programs to promote services offered by the company.
- Negotiates purchase agreements and contracts with buyers and sellers.
- Maintains updated knowledge of local real estate markets.
- Coordinates appointments to show homes to prospective buyers.
- Manages sales pipeline by actively following up with prospects and hot leads.
Education
GED -
Wahiawa Community School
Wahiawa, HI12-2000
Some College (No Degree) - Sales & Marketing
Heald College, Honolulu, HI
Honolulu, HISkills
- Customer-Oriented
- Safety reviews
- Schedule Management
- Inventory Control
- Labor and food cost control
- Scheduling Coordination
- Staff Motivation
Affiliations
- Balance roles as a Realtor, Shift supervisor, and being parent through exceptional organization and prioritization
- Efficiently handle client appointments, team supervision, and family responsibilities.
- Quickly adjust to changing priorities, ensuring seamless professional and personal life.
Timeline
Shift Supervisor
CVS Pharmacy
10.2021 - Current
Real Estate Agent
Exp Realty
01.2021 - Current
GED -
Wahiawa Community School
Some College (No Degree) - Sales & Marketing
Heald College, Honolulu, HI