Malisa McLaughlin
Bridgeport
Summary
Experienced and results-oriented professional with strengths in promoting optimal customer service. Manages sales and refunds, trains personnel, and supervises front end activity to resolve issues and address customer complaints. Great communicator, prepared, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
17
17
years of professional experience
Work History
CUSTOMER OPERATIONS & PAYMENTS LEADER
IKEA
07.2021 - Current
- Motivate, lead, and inspire others to enhance customer satisfaction by efficiently managing cash lanes
- Provide coaching and training to the co-workers to secure a consistent customer experience and operation in the cash lanes
- Ensure co-workers have the knowledge and empowerment to make decisions for a great experience
- Monitor performance and develops actions to improve
- Direct the overall selection, onboarding, and development of cashiers
- Authorize voids, corrections, price changes, and returns in customer operations and food
- Perform safe counts with the necessary steps to complete the daily cash reconciliation done in am and pm
- Handle opening and closing routines for deposits and reports
- Communicate on a daily basis with the Sarec accountants to confirm transactions and or discrepancies
- Maintain weekly cleaning and maintenance of registers and ATS machines.
HEAD CASHIER
Lowes
10.2020 - 07.2021
- Operated POS systems to process payments, verify pricing, while completing all sales and returns for the customer
- Completed opening and closing duties, including issuing and verifying cash drawers
- Coordinated cashier team scheduling to maintain adequate shift coverage based on business needs
- Assisted customers and cashiers with returns and price overrides
- Answered incoming telephone calls to provide information and answer questions
- Ensured the customer had a great experience and left the store satisfied.
ASSISTANT MANAGER
J. Crew Group, Inc
09.2014 - 03.2020
- Provided great customer service
- Lead team in promoting the J.Crew credit card loyalty program, while gaining loyal customers of my own
- Excellent knowledge of retail selling skills and strong sales abilities
- Motivated team to increase sales goals while promoting brand recognition and loyalty
- Visual merchandiser
- Adapted quickly to changing priorities
- Managed a successful store environment and sales floor to ensure the best customer service experience.
OVERNIGHT STOCK ASSOCIATE
Walmart
06.2014 - 09.2014
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product.
MAIL HANDLER
United States Postal Service
10.2006 - 03.2012
- Process and distribute mail
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Education
HIGH SCHOOL DIPLOMA - DISTRIBUTED
Central High School
Bridgeport, CT06.2004
Skills
- Excellent verbal communication
- Strong leadership abilities
- Great interpersonal skills and customer service
- Quick decision-making and problem-solving abilities
- Responsible, goal-oriented, and organized
- Able to manage and motivate the team to develop a great relationship with the customer
Timeline
CUSTOMER OPERATIONS & PAYMENTS LEADER
IKEA
07.2021 - Current
HEAD CASHIER
Lowes
10.2020 - 07.2021
ASSISTANT MANAGER
J. Crew Group, Inc
09.2014 - 03.2020
OVERNIGHT STOCK ASSOCIATE
Walmart
06.2014 - 09.2014
MAIL HANDLER
United States Postal Service
10.2006 - 03.2012
HIGH SCHOOL DIPLOMA - DISTRIBUTED
Central High School