MALISA MENDOZA
Project Management
San Antonio,TX
Summary
Healthcare Management and Military Veteran with 20 years of proven experience in the United States Air Force accomplished measurable results while leading teams of 20 personnel in a dynamic, fast-paced environment. Possess a comprehensive background in Healthcare Administration. Managed multiple departments and personnel in a military treatment facility to support personnel and beneficiaries of TRICARE. Project managed operations in support of the Department of Defense and Defense Health alliance initiatives while meeting the expectations of senior leadership. Possess extensive knowledge in Medical Records management operations and health benefits coordinator. Dedicated Healthcare administration professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to administration expertise. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Front Desk Representative
DripBar
10.2022 - 09.2023
- Acquired in-depth knowledge of surrounding area to offer guests with information about products and promotions on DripBar products
- Delivered above-and-beyond service interaction with customer/members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected deposits, fees, and payments.
- Calculated billings and charges to accounts, reviewing charges with guests at checkout.
- Entered and updated sensitive customer information during registration
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Information Systems - Department Manager
59th Training Group -Fort Sam
San Antonio, TX
01.2020 - 07.2022
- Led, mentored, and trained 10-person team that supports 59th training Squadron
- Managed teams Execution on upgrade and migrated networks operating systems to Defense Health Agency
- Conducted daily operational support to DOD's largest tri-service Medical Education training campus that supports 1.3K staff members /18K graduates annually /managed $1M IT assets
- Migrated over 450 user profiles & group accounts to global DoD accounts, patched and deployed 300+ workstations, solidifying 100% user connectivity
- Oversaw development and implementation of improvements to support and network operations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Established team priorities, maintained schedules and monitored performance
- Set aggressive targets for employees to drive section success and strengthen motivation
Tricare Operation and Patient Administration
United States Air Force
Peterson Air Force Base , CO
09.2012 - 11.2020
- Managed 20 personnel team, managed day to day operations supporting beneficiary within military medical treatment facility
- Directed 15 active-duty personnel and 5 civilian staff members supporting 25K enrolled beneficiaries
- Scheduled all work shifts; ensured employee coverage of all departments in support of medical records functions, health information security managements, referral management and patient advocate support
- Managed and administered training for on boarding personnel for department and medical group
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated with managers of other departments to maintain transparency.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Certificate - Professional Military Leadership Training
Professional Military Education
Sheppard Air Force Base 07.2016
Associate of Applied Science - Health Administration
Community College of The Air Force
Montgomery, AL10.2010
Bachelor of Science - Business Adminstration/Information Systems
University of The Incarnate Word
San Antonio, TX 09.2023 - Current
Skills
- Policy and Procedure Adherence
- Verbal and Written Communication
- Personnel Management
- Training and Development
- Team Meetings
- Directing Team Members
- Work Planning and Organization
- Customer Engagement
- Program Monitoring
- Data Accuracy
- Technical Proficiency
- Administration and Reporting
- Administering Social Media Accounts
- Supervisory Abilities
- Document Quality
- Plan Projects
- Scheduling and Coordinating
- Travel Itineraries
- Client Correspondence
- Administrative Duties
- Supervisor
- Microsoft Office, SharePoint
- Operating Systems:
- Mac / Microsoft Windows
- Programming: Java; HTML; CSS
Certification
Notary Republic, State of Texas
Certified Loan Signing Agent
- Scrum Masete -Scrum Alliance
Languages
Lao
Limited Working
Timeline
Bachelor of Science - Business Adminstration/Information Systems
University of The Incarnate Word
09.2023 - Current
Front Desk Representative
DripBar
10.2022 - 09.2023
Information Systems - Department Manager
59th Training Group -Fort Sam
01.2020 - 07.2022
Tricare Operation and Patient Administration
United States Air Force
09.2012 - 11.2020
Notary Republic, State of Texas
Certified Loan Signing Agent
Certificate - Professional Military Leadership Training
Professional Military Education
Associate of Applied Science - Health Administration
Community College of The Air Force
Similar Profiles
Ann D. HallAnn D. Hall
Infusion Nurse at DripBarInfusion Nurse at DripBar
Srija PinnintiSrija Pinninti
Receptionist at DripBarReceptionist at DripBar
Kassi Scruggs, BSN, RT(R)(CT)Kassi Scruggs, BSN, RT(R)(CT)
Lead RN/ Co Owner at The DripBaR WinchesterLead RN/ Co Owner at The DripBaR Winchester