MaLisa Milledge
Atlanta,GA
Summary
Proven track record in customer service and problem-solving, notably at Clipper Petroleum. Excelled in high-stress situations, enhancing customer loyalty by 30% through empathetic conflict resolution and efficient problem resolution. Mastered critical thinking and software navigation, significantly improving call handling efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Clipper Petroleum
07.2020 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
Anywhere Works
05.2015 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Cashier
McDonald's Restaurant
03.2010 - 06.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Benjamin E Mays High School
Atlanta, GA05.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
Clipper Petroleum
07.2020 - 06.2024
Call Center Representative
Anywhere Works
05.2015 - 06.2020
Customer Service Cashier
McDonald's Restaurant
03.2010 - 06.2020
High School Diploma -
Benjamin E Mays High School
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