Malisa Montano-Fisch

• Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
• Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
• Maintained accurate records and documented client data in company databases.
• Connected individuals with relevant community resources and coordinated referrals.
• Maintained accurate records of all client interactions according to agency policies and procedures.

• Greeted customers upon arrival and assisted them with their inquiries.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Processed payments using cash registers and credit card machines.
• Handled cash accurately during each shift.
• Answered phone calls to assist customers with questions and orders.
• Checked personal identifications during alcohol and tobacco sales.
• Verified age for alcohol purchases according to state regulations.
• Provided excellent customer service by listening to customer needs and responding accordingly.
• Organized merchandise in the store to ensure items were easy to locate.
• Stocked shelves, displays, and coolers with products.

• Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
• Data entry, monitored email for instructions, conducted written communications to faculty via email.
• Maintained ongoing communication with first-year students to serve as resource person and advocate for concerns.
• Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
• Edit syllabus for humanities department, insuring proper learning objectives, information on classes, accurate details on school policies, and procedures. Communication with professors for corrections on syllabi.
• Created flyers for instructors providing upcoming or canceled class instructions, date, and time.
• Maintained office supplies, inventory, stocked, and replenished office supplies for Humanities Department Staff

• Assisted with client personal care needs to foster independence and well-being.
• Improved patient outlook and daily living through compassionate care.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Partnered with registered nurses and physiotherapists to provide care to patients.

• Operated cash register to process customer purchases accurately and efficiently.
• Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
• Performed inventory counts on a regular basis to ensure accurate stock levels.
• Resolved customer complaints promptly and professionally according to company policies.
• Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
• Recommended and helped locate or obtain merchandise based on customer needs and desires.
• Built and maintained relationships with peers and upper management to drive team success.
• Provided information to customers concerning sales, promotions and store policies.

• Created delivery routes based on destinations and timelines to maintain efficiency.
• Managed daily delivery operations to ensure timely and accurate deliveries of goods.
• Processed orders accurately according to customer requirements.
• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Presented order bills and collected payments for deliveries.
• Kept accurate logs of all deliveries and trips.
• Contacted customers prior to delivery to coordinate delivery times.
• Loaded and unloaded boxes and packages to move to and from vehicle.
• Provided training on proper handling procedures for new employees in the department.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.

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• Ensured the safe and efficient operation of custodial services in a large facility.
• Driving from shop to each business location
• Supervised staff to ensure proper cleaning techniques were used, including safety protocols, and monitoring daily performance
• Delegated work to staff, setting priorities and goals.
• Established and enforced procedures and work standards, promoting team performance and safety.
• general cleaning, carpet cleaning, detailed cleaning, and deep cleaning. Strip, seal, buff tiled floor. Use of proper safety protocols and procedures, while handling chemicals, manual, and electric cleaning equipment.
• Responsible for securing business, locking all doors and setting alarms when job is complete.