MaLisa Parham

Managed application entry for Low-Income Home Energy Assistance Program (LIHEAP).

• Greeted clients and visitors professionally, fostering a welcoming environment.
• Directed incoming calls to appropriate staff to ensure efficient inquiry responses.
• Maintained accurate records of appointments and client interactions for efficient referencing.
• Coordinated scheduling for family consultations to enhance service delivery.
• Responded promptly to client inquiries via email and phone communication.
• Investigated and resolved customer complaints independently, boosting satisfaction levels.
• Cultivated professional relationships with clients, increasing retention through coordinated services.

• Streamlined front desk operations to enhance daily efficiency and service quality.
• Greeted families and visitors warmly to create a welcoming environment.
• Coordinated appointments and services for families, ensuring timely access to support.
• Answered phone calls promptly, delivering essential information and assistance.
• Maintained precise records of client interactions and service requests for accurate tracking.
• Resolved inquiries and concerns with professionalism and empathy, fostering trust.
• Collaborated with team members to maintain seamless daily operations.
• Trained new staff on front desk procedures and systems, promoting consistency.

• Assist in office management (ordering supplies, filing, answering phones, paying claims, sorting mail).

• Company Overview: Remote
• Help customers with tech issues, phone issues, bills, and ordering products.

• To assist the Community Manager in maintaining the Waitlist at the Section 8 community to which they have been assigned. The Occupancy Coordinator will also be responsible for completing and approving initial move in files, interims, and annual recertifications that are required per the residing regulatory body, in a timely manner.

• Company Overview: Chattanooga, TN
• Answering phone calls for customers having issues with their homes send contractors and creating jobs for them.
• Chattanooga, TN

• Company Overview: Chattanooga, TN
• Checking in Patients and checking insurance benefits, setting appointments, answering phones, ordering supplies for the offices and over all management of the office.
• Chattanooga, TN

• Company Overview: Chattanooga, TN
• In-Bound customer service call center
• Typing and data entry, Customer Care, Customer Communications, billing, Relationship Sales Process, customer service/sales.
• Chattanooga, TN

• Company Overview: Chattanooga, TN
• Office duties filing, online updates, and interacting with clients at facility.
• Chattanooga, TN