Summary
Overview
Work History
Education
Skills
Timeline
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Malisa Roberts

Sterling,AK

Summary

Dynamic and results-oriented professional with extensive experience in client management and guest relations, honed at Quality Inn and other reputable organizations. Excelled in household oversight and multitasking, significantly enhancing client satisfaction and operational efficiency. Proven track record in leveraging database entry skills and a self-starter attitude to achieve and surpass objectives.

Overview

9
9
years of professional experience

Work History

Personal Assistant

IL Department of Rehab
03.2022 - 12.2024
  • Helped client with ADLS
  • Do household chores for client
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Front Desk Concierge

Quality Inn
04.2020 - 03.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.

Skip Tracer

Verifacts
04.2016 - 03.2021
  • Made daily collection calls to customers.
  • Proactively monitored accounts and addressed various issues.
  • Identified best-known address to locate client's collateral or customer.

Education

High School Diploma -

Sterling High School
Sterling, IL
06-1994

Skills

  • Household oversight
  • Database entry
  • Client management
  • Chauffeuring
  • Self-starter
  • Guest relations
  • Multitasking and organization

Timeline

Personal Assistant

IL Department of Rehab
03.2022 - 12.2024

Front Desk Concierge

Quality Inn
04.2020 - 03.2022

Skip Tracer

Verifacts
04.2016 - 03.2021

High School Diploma -

Sterling High School

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Malisa Roberts