Summary
Overview
Work History
Education
Skills
Leadership Experience
Careersandexperience
Closingstatement
Communication Skills
Timeline
Generic

MALISA SIMMONS

Chesapeake,VA

Summary

With a diverse background in retail, hospitality, hotel experience, auto detailing, bodyshop assistance, and executive culinary management, I am driven by a passion for customer service. Currently a small business owner, I thrive on the opportunity to help and provide for others. My genuine love for people is evident in my friendly demeanor and enjoyment of engaging in small talk. I constantly seek new knowledge and challenges, always willing to put in the necessary effort to achieve success. Starting from the bottom of the career ladder, I have worked my way up to a successful management position before embarking on my journey as a small business owner.

Overview

35
35
years of professional experience

Work History

Small Business Owner

Sweet Sunset Services
01.2016 - Current
  • Oversaw the coordination of household responsibilities like procuring groceries and handling errands.
  • Optimized budgeting processes by implementing cost-control measures.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.

Training Assistant and Supervisor

Maid Pro
01.2015 - 01.2016
  • Led training sessions for newly hired cleaning staff.
  • Developed customized learning plans to address individual performance gaps, elevating overall team productivity levels.
  • Organized training materials inventory, streamlining access to resources for trainers and participants alike.
  • Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
  • Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.

Assistant Manager for Market Café

ODU
01.2014 - 01.2015
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Executive Culinary Assistant

SOUTHERN FOODSERVICE
01.2005 - 01.2014
  • Directed team activities related to food preparation and catered events.
  • Maintain sanitation, health and safety in work areas
  • Plan and direct to collaborate with other personnel to plan and develop recipes or menus
  • Taking in the factors of seasonal availability with customers discussing catering events
  • Counted tils from cashiers and make deposits and daily sales for profit and loss sheets
  • Purchasing and making invoices on daily basis
  • Unloading SYSCO trucks and checking in products for inventory and making sure no damage, temp check
  • Championed cross-functional collaboration with diverse teams to drive strategic growth.
  • Engaged stakeholders to assess impact of change and address concerns proactively.
  • Optimized budget allocation by conducting thorough financial analysis of departmental expenditures.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Implemented cost-saving measures through reevaluation of supply chain management practices.
  • Interviewed, recruited and trained new onboarding candidates.
  • Boosted team morale and productivity through implementation of comprehensive employee development program.
  • Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.

BODY SHOP ASSISTANT

HAMPTON COLLISION CENTER
01.2001 - 01.2004
  • Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
  • Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
  • Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
  • Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
  • Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
  • Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
  • Supported management in the implementation of new operational procedures or policies, embracing change for continuous improvement within the body shop.
  • Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.

SUPERVISOR

EXTREME IMAGE AUTO DETAILING
01.1999 - 01.2001
  • Coordinated cross-functional projects to achieve organizational goals.
  • Increased customer satisfaction with streamlined service procedures.
  • Conducted performance reviews to support employee development.
  • Developed training programs for enhanced employee performance.
  • Trained staff on best practices to enhance service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

RESERVATIONS

AVIS RENT A CAR
01.1995 - 01.1996
  • Handled reservation tracking efficiently to relay updates across appropriate teams seamlessly.
  • Maintained accurate records, ensuring all reservations were processed according to company guidelines and client specifications.
  • Managed guest reservations and special requests, ensuring accurate records and timely responses.
  • Handled confidential information responsibly, safeguarding sensitive data related to guest reservations and payments.
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
  • Managed scheduling of appointments and reservations, maximizing capacity utilization while accommodating guest preferences.
  • Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.

RETAIL AND SALES

LEGGETT AND HECHT'S
10.1994 - 01.1995
  • Utilized consultative selling skills to identify key trends.
  • Collaborated with cross-functional teams to develop customized solutions for each client, resulting in increased business opportunities.
  • Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining strong relationships with clients.
  • Mentored new team members during onboarding process; provided guidance and support, sharing industry insights and best practices for successful account management and sales execution.
  • Increased account retention by consistently providing exceptional customer service and addressing client concerns promptly.
  • Monitored market trends and competitor activities to identify sales opportunities and maintain a competitive edge.
  • Distributed sales information, business cards and promotional information to prospective customers.

RESERVATIONIST

BEST WESTERN
04.1993 - 12.1994
  • Managed incoming reservation requests through phone and email, ensuring timely responses.
  • Updated reservation system with accurate information to ensure smooth operations.
  • Coordinated with various departments to confirm availability of rooms and amenities.
  • Handled customer inquiries and provided information about services and policies.
  • Resolved customer concerns with patience and professionalism to enhance satisfaction.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.

RETAIL

SANDCASTLE GIFT SHOPS
04.1992 - 08.1993
  • Implemented effective merchandising guidelines, ensuring consistent brand presentation across all retail touchpoints.
  • Assisted in the creation of compelling sales presentations, contributing to successful negotiations with key retail partners.
  • Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
  • Oversaw daily store operations, ensuring a clean, organized, and visually appealing retail space.
  • Supervised creation of high-quality retail fixtures for luxury brands.
  • Contributed to increased sales by ensuring high-quality clothing items were sorted accurately for retail display.
  • Increased sales by effectively setting up and maintaining product displays in various retail stores.
  • Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
  • Collaborated with cross-functional teams to develop innovative solutions for complex retail challenges.

HOUSEKEEPER

VIRGINIA BEACH RESORT HOTEL
01.1992 - 01.1993
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

RETAIL AND CASHIER

PAYLESS SHOE SOURCE
01.1991 - 01.1992
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

SALAD PREP

GOLDEN CORRAL
01.1990 - 01.1991
  • Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
  • Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
  • Collaborated with team members to maintain an organized inventory system, easily locating necessary items when needed.
  • Increased customer satisfaction with streamlined service procedures.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

High School - Communication

Princess Anne High School
Virginia Beach, Virginia
01.1992

Skills

  • Customer Service
  • Cashier
  • Basic Computer Skills
  • Microsoft
  • Billing
  • Accounting
  • Budgeting
  • Business Development
  • Time Management
  • Sales Management
  • Purchasing
  • Merchandising
  • Inventory
  • Warehouse
  • Forklift
  • Weather Adaptable
  • Leadership
  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Business management and development
  • Operations management
  • Business development
  • Strategic planning
  • Staff hiring
  • Team building
  • Teamwork and collaboration

Leadership Experience

I'm currently self-employed and leadership plays a big part in my small business. I took upon leadership from the bottom of the ladder in the café making salads to becoming management. Listening and learning helped me grow in this business. Growing up in Virginia Beach under a Marine Corps family and being the oldest has played a major role for me to be a leader. I volunteer after work for a football team for 20 years in sports medicine and being a team mom. I'm pretty healthy and I donate Plasma to help people in my spare time.

Careersandexperience

  • Small Business Owner, Sweet Sunset Services, self-employed, 01/01/16, 12/31/21, Cleaning private homes, Running errands, Taking customers to appointments, Grocery store assistance, Pet care
  • Training Assistant, Maid Pro, 01/01/15, 12/31/16, Cleaning homes, Training new maids
  • Assistant Manager, ODU, 01/01/14, 12/31/15
  • Executive Culinary Assistant, Southern Foodservice, 01/01/05, 12/31/14, Supervise or coordinate activities of cooks or prep employees, Maintain sanitation, health and safety in work areas, Plan and direct collaboration with personnel for recipes or menus, Counted tills from cashiers and made deposits, Purchasing and making invoices, Unloading SYSCO trucks and checking in products
  • Body Shop Assistant, Hampton Collision Center, 01/01/05, 12/31/05
  • Supervisor, Extreme Image Auto Detailing, 01/01/05, 12/31/05
  • Reservations, Avis Rent A Car, 01/01/05, 12/31/05
  • Retail and Sales, Leggett and Hecht's, 01/01/05, 12/31/05
  • Reservationist, Best Western, 01/01/05, 12/31/05
  • Retail, Sandcastle Gift Shops, 01/01/05, 12/31/05
  • Housekeeper, Virginia Beach Resort Hotel, 01/01/05, 12/31/05
  • Retail and Cashier, Payless Shoe Source, 01/01/05, 12/31/05
  • Salad Prep, Golden Corral, 01/01/05, 12/31/05

Closingstatement

Thank you for your time to review my experiences in my career. I would like to say have a wonderful day.

Communication Skills

I'm a woman who loves to smile and enjoy small talk. I love to learn new things and work for it. I'm currently self-employed and I believe in what effort you put out is what you'll receive. I have started from the bottom of the ladder, to a successful career in management and currently I am a Small Business Owner.

Timeline

Small Business Owner

Sweet Sunset Services
01.2016 - Current

Training Assistant and Supervisor

Maid Pro
01.2015 - 01.2016

Assistant Manager for Market Café

ODU
01.2014 - 01.2015

Executive Culinary Assistant

SOUTHERN FOODSERVICE
01.2005 - 01.2014

BODY SHOP ASSISTANT

HAMPTON COLLISION CENTER
01.2001 - 01.2004

SUPERVISOR

EXTREME IMAGE AUTO DETAILING
01.1999 - 01.2001

RESERVATIONS

AVIS RENT A CAR
01.1995 - 01.1996

RETAIL AND SALES

LEGGETT AND HECHT'S
10.1994 - 01.1995

RESERVATIONIST

BEST WESTERN
04.1993 - 12.1994

RETAIL

SANDCASTLE GIFT SHOPS
04.1992 - 08.1993

HOUSEKEEPER

VIRGINIA BEACH RESORT HOTEL
01.1992 - 01.1993

RETAIL AND CASHIER

PAYLESS SHOE SOURCE
01.1991 - 01.1992

SALAD PREP

GOLDEN CORRAL
01.1990 - 01.1991

High School - Communication

Princess Anne High School

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