Malisa Thomas

• Interface with client contacts to deliver timely reporting and issue resolution.
• Navigate various applications such as Salesforce, Fleet View, Client Structure, and VIM Applications.
• Deliver weekly and monthly reporting on rental, surplus, and open/closed requests.
• Ensure vehicle delivery in an acceptable condition within set timelines.
• Maintained 100% compliance with process confirmations and verifications.

Key Achievements:

• Reduced vehicle delivery delays by 15% through improved process monitoring.
• Streamlined reporting processes, reducing manual effort by 10%.

• Maintained key item stock levels and expedited purchase orders to meet client needs.
• Documented purchasing information in OOS System to ensure accurate records.
• Negotiated prices with vendors to maintain profitability and build strong vendor relationships.
• Reviewed order updates to identify best practices aligned with corporate goals
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.

Key Achievements:

• Improved vendor relations, reducing procurement lead time.
• Enhanced purchasing processes, aligning them with corporate goals.

• Print billing documents and submit for payment and respond to various inquiries as required
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Implemented new procedures that improved efficiency and streamlined operations
• Printed billing documents and submitted them for payment processing.
• Assisted in resolving dealer issues related to stock purchases, missing information, and delivery delays.

Key Achievements:

• Developed new procedures that improved operational efficiency.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

• Determines requirements by working with customers
• Resolves problems by clarifying issues, researching and explaining answers, alternative solutions and implementing solutions
• Maintain communication equipment by reporting and solving problems
• Responded to customer requests for products, services and company information
• Resolved customer issues by providing alternative solutions and ensuring timely responses.
• Managed approximately 40 customer inquiries daily, maintaining high service standards.
• Provided accurate product and service information to clients.

Key Achievements:

• Improved customer satisfaction scores through effective issue resolution.

• Collect debts on behalf of lenders
• Ensured customer satisfaction and efficient loan servicing operations
• Managed inbound calls from customers, third parties, and borrowers to ensure efficient loan servicing.
• Provided appropriate research requests and inquiries to relevant departments.
• Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.

Key Achievements

• Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.

• Processing transactions, interacting with customers, and maintaining the store
• Support store shrink reduction goals and programs
• Issued receipts, refunds, and processed transactions efficiently.
• Prepared merchandise for the sales floor while supporting store shrink reduction goals.

Key Achievements

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.