Malisa Yancey
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 25-year background maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Customer Service
South Beach Tanning
03.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Cashier
Minden Family Pharmacy
03.2022 - 03.2023
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Learned duties for various positions and provided backup at key times.
Property Manager
Cross Country Management
03.2020 - 07.2021
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 60 tenants across 2 property units.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
Education
Bachelor of Science - Criminal Justice
Louisiana State University At Shreveport
Shreveport, LA05.2020
Skills
- Innovation and Creativity
- Performance Tracking
- Customer Service Expertise
- Staff Training and Development
- Report Preparation
- Complaint Resolution
- Handling Escalations
- Information Security
- Regulatory Compliance
- Positive and Constructive Feedback
- Training and Coaching
- Meticulous Attention to Detail
- Loss Prevention
Timeline
Customer Service Cashier
Minden Family Pharmacy
03.2022 - 03.2023
Assistant Manager, Customer Service
South Beach Tanning
03.2020 - Current
Property Manager
Cross Country Management
03.2020 - 07.2021
Bachelor of Science - Criminal Justice
Louisiana State University At Shreveport
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