Malisha Bradley

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Developed and maintained effective relationships with banking institutions to support financial operations.
• Answered phones and answered inquiries from customers about inventory and company procedures.
• Completed vehicle deals by processing title work thru the state electronic titling system.
• Monitored the company website and responded to the customer emails, texts, and phones that were received within the website.
• Scheduled appointments for customers to come in and do the car buying process.
• Worked closely with local credit unions, and banks to help customers get auto loans.

• Entered title and vehicle information into database.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.

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• Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
• Verified accuracy of incoming and outgoing funds.
• Balanced cash office till funds and safe currency several times daily.
• Prepared the daily deposit from the previous days sales and transferred the deposit to the bank.
• Managed cash office employees to ensure accuracy of the daily cash pulls and audits.

• Monitored employee and customer interactions to assess quality of service.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Collaborated with other members of the store management to ensure efficient store operations.
• Assisted in unloading freight trucks and organized the freight on pallets in order to move the freight to the sales floor efficiently
• Managed store opening and closing procedures efficiently,
• Directly managed and assisted department managers in their day to day operations to complete department objectives.