MALISHA GIBSON
Normal,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Pre Service Specialist
Carl Bromenn Hospital
11.2021 - Current
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for over 100-physician major tests , scheduling appointments, and handling patient inquiries
- Assisted with medical coding and billing tasks
- Processed medical insurance claims and payments
- Conducted patient intake interviews, recording and documenting relevant information
Parent Support Specialist
Addus
07.2021 - 10.2021
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Transported clients to medical and dental appointments to provide support
- Developed and implemented individualized care plans to meet individual needs of each client
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Facilitated family meetings to ensure communication and collaboration between family members
Direct support professional (supervisor), Program Director/Executive Director. transportation coordinator
Garden Center Services
08.2017 - 04.2021
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Administrator prescribed oral medications, under written direction of physician or as directed by home care nurses or aide, and ensured patients take their medicine.
- Responsible for overall supervision of all House facilities, both inside and out, ensuring safety, cleanliness, neatness and appropriateness for Adult Care Facility.
- Oversees cleanliness and personal grooming of each client, including cleanliness and order of clients' bedrooms and personal belongings.
- Oversees menu planning, purchasing and preparation, ensuring attention is paid to nutritional content, special needs requirements, food-safety concerns, cost and opportunity for client involvement.
- Assisted patients with personal hygiene such as bathing and dressing.
- Collected and recorded daily patient information, including observed behaviors, vital signs and treatment progress.
- Responsible for recruitment, selection, training and performance management (includes timely annual reviews) of staff.
- This function may be accomplished with involvement of the.
Education
Associate of Science - Nursing, Psychology, Health Care Administration
Olive-Harvey College
Chicago, IL05.2018
High School Diploma -
Zion-Benton Township High School
Zion, IL05.2012
Skills
- Schedule Coordination
- Medical Terminology
- Patient Registration
- Data Entry
- Customer Service
- Predictive and Preventive Maintenance
- Operational Requirements
- Microsoft Office Suite
- Effective Multitasking
- Resource Planning
- Data Communications
- Clerical Support
Timeline
Pre Service Specialist
Carl Bromenn Hospital
11.2021 - Current
Parent Support Specialist
Addus
07.2021 - 10.2021
Direct support professional (supervisor), Program Director/Executive Director. transportation coordinator
Garden Center Services
08.2017 - 04.2021
Associate of Science - Nursing, Psychology, Health Care Administration
Olive-Harvey College
High School Diploma -
Zion-Benton Township High School