Summary
Overview
Work History
Education
Skills
Timeline
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Malisha Hendricks

Del City,OK

Summary

Dynamic and reliable professional with extensive experience at Dropoff, excelling in route optimization and fleet management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to safety and efficiency, consistently achieving punctual deliveries while fostering strong client relationships.

Overview

7
7
years of professional experience

Work History

Medical Carrier

Dropoff
03.2022 - 08.2025
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Developed strong relationships with clients, providing excellent customer service and support.
  • Optimized routing schedules to minimize transit times while reducing fuel consumption.
  • Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
  • Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.

Caregiver

Senior Care At Home
08.2021 - 07.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Caregiver

Homestead Assisted Living
06.2018 - 07.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

Immokalee High School
Immokalee, FL
06.1999

Skills

  • Warehouse management
  • Transportation management
  • Fleet management
  • Route optimization
  • Package handling
  • Vehicle loading
  • Safety awareness
  • Vehicle maintenance

Timeline

Medical Carrier

Dropoff
03.2022 - 08.2025

Caregiver

Senior Care At Home
08.2021 - 07.2022

Caregiver

Homestead Assisted Living
06.2018 - 07.2021

Immokalee High School

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Malisha Hendricks