Summary
Overview
Work History
Education
Skills
References
Timeline
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Malisha Walbey

Jacksonville,FL

Summary

Dedicated Senior Customer Support Coordinator providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Excels at building customer loyalty and generating repeat business opportunities.

Overview

13
13
years of professional experience

Work History

Senior Customer Support Coordinator

HD Supply MRO
Jacksonville, FL
03.2015 - Current
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Performed data entry tasks related to customer accounts and order processing.

Collections Account Manager

Interline Brands
Jacksonville , FL
11.2012 - 03.2015
  • Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
  • Verified accuracy of customer information prior to initiating contact for collections.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Reduced losses by restructuring loan payment plans.
  • Updated accounts with documentation of interactions and current information.

Medical Office Manager

Dr. Dorothy Stephens DPM
Jacksonville, FL
01.2011 - 11.2012
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.

Education

Computer Support Specialist Certified Microsoft Word and Excel Specialist -

Gateway Community College
05.2001

Some College (No Degree) - Business Administration And Management

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Account Management
  • Proficient in SalesForce
  • Service Level Agreements
  • Complaint Handling
  • Account Reconciliation
  • Documentation Abilities
  • Logistics Management
  • Clerical Support

References

References available upon request.

Timeline

Senior Customer Support Coordinator

HD Supply MRO
03.2015 - Current

Collections Account Manager

Interline Brands
11.2012 - 03.2015

Medical Office Manager

Dr. Dorothy Stephens DPM
01.2011 - 11.2012

Computer Support Specialist Certified Microsoft Word and Excel Specialist -

Gateway Community College

Some College (No Degree) - Business Administration And Management

Florida State College At Jacksonville

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Malisha Walbey