Hi, I’m
Malishah Howard
Carteret,NJ
Summary
Accomplished Lead Administrative Assistant, adept in streamlining office procedures and enhancing team efficiency by 30%. Expert in administrative support and organizational leadership, with a proven track record in project management and HR collaboration. Skilled in office management and customer service, demonstrating strong organization and workload prioritization.
Overview
8
years of professional experience
1
Certification
Work History
Chartwells
Lead Administrative Assistant
05.2024 - 11.2024
Job overview
- Communication, handling correspondence, phone calls, and emails..
- Prepared comprehensive reports and presentations, supporting executive decision-making processes.
- Developed training materials for staff to improve job skills knowledge base across teams consistently.
- Streamlined office procedures by implementing efficient workflow processes and reducing redundancies.
- Project Management in assisting in project coordination and tracking deadlines.
- Drafting and editing reports, presentations, and other documents.
- Collaborated closely with HR representatives to streamline employee benefits administration tasks such as enrollment forms processing times reduced significantly.
- Maintained accurate financial records by diligently tracking expenses and processing reimbursements in a timely manner.
Christine Valmy International School
Student Esthetician
08.2023 - 02.2024
Job overview
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Collaborated with team members to maintain a clean, efficient, and organized spa environment.
- Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
- Promoted a relaxing atmosphere for each client visit by maintaining a clean workspace and utilizing calming techniques during treatments.
Summit Health Group
Lab Support Specialist
01.2022 - 08.2023
Job overview
- Delivered exceptional technical support for both internal teams and external partners when troubleshooting issues or addressing inquiries related to lab processes or equipment usage.
- Improved safety protocols, reducing workplace accidents and ensuring a secure environment.
- Served as a reliable point of contact between researchers and support staff, facilitating smooth operations within the laboratory setting.
- Developed strong relationships with vendors to ensure timely delivery of essential supplies at competitive prices.
- Ensured proper disposal of hazardous waste materials, maintaining compliance with environmental regulations and promoting workplace safety.
- Consistently met deadlines for analysis completion, contributing to timely project progression.
- Receiving, preparing, and processing tissue samples and specimens for analysis.
- Performing various tests and analyses on specimens to aid in diagnosing diseases or conditions.
- Ensuring accuracy and reliability of laboratory tests through quality control measures.
- Documenting and reporting test results accurately and timely to healthcare providers.
- Participating in research projects related to pathology, including data collection and analysis.
- Staining tissue sections with specific dyes (such as hematoxylin and eosin) to enhance contrast and visualize cellular structures.
- Ensuring the quality and accuracy of histological preparations through quality control measures.
- Embedding processed tissue samples in paraffin wax or other embedding media to prepare for sectioning.
- Microbiology, disk diffusion.
G4S Secure Solutions
Security Officer
02.2019 - 12.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducting regular patrols of the facility to detect and prevent unauthorized access, security breaches, or suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitoring CCTV (Closed-Circuit Television) cameras and other security systems to observe and report suspicious activities or incidents.
- Conducting security checks of designated areas, including inspections of equipment, doors, and windows to ensure they are secure.
- Documenting incidents, observations, and security activities in detailed reports for record-keeping and management review.
- Participating in training sessions and drills to maintain proficiency in security practices, emergency response protocols, and use of security equipment.
Omni-Serv
Customer Service Representative
03.2017 - 01.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Interacting with customers in person, over the phone, or via email to address inquiries, requests, and complaints. Providing information about products, services, pricing, and promotions to customers.
- Entering data accurately into databases, spreadsheets, or other systems. Maintaining and organizing physical and electronic files, documents, and records.
- Enhanced customer satisfaction by promptly addressing concerns.
Education
Essex County CollegeNewark, NJ
Associate of Arts from Business Management
03-2016
Skills
- Strong organization
- Workload prioritization
- Reception duties
- Invoicing and billing
- Office management
- Administrative support, leadership, and organizational skills
- Customer service
- Laboratory
- Clinical research
- Skin health and beauty/advanced treatments
- Human resources
Certification
- Lifeguarding Certification - American Red Cross.
- CPR/AED Certification
- BARBICIDE® Certification
- BARBICIDE® (2023)
- BARBICIDE® COVID-19
- Certification BARBICIDE® (2023)
- SORA Security
Timeline
Lead Administrative Assistant
Chartwells
05.2024 - 11.2024
Student Esthetician
Christine Valmy International School
08.2023 - 02.2024
Lab Support Specialist
Summit Health Group
01.2022 - 08.2023
Security Officer
G4S Secure Solutions
02.2019 - 12.2022
Customer Service Representative
Omni-Serv
03.2017 - 01.2019
Essex County College
Associate of Arts from Business Management
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