Malisia Abbott

Sr. Account Manager

Procare Landscape Inc.

St. Petersburg, FL

11.2001 - 08.2024

Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
Managed key account relationships, ensuring customer loyalty and retention.
Conducted regular meetings with clients to review performance metrics, progress, and future goals.
Maintained detailed records of all account activity including sales orders, invoices, payments.
Resolved client issues in a timely manner while maintaining excellent customer service standards.
Prepared monthly reports summarizing account activities for upper management review.
Attended industry conferences and events as a representative of the company.
Participated in weekly team meetings with other senior account managers to discuss best practices.
Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Collaborated with customers to develop strategic business and account plans.
Oversaw and supported account management team to improve productivity.
Acted as main point of contact in matters relating to client concerns and needs.
Addressed customer questions and concerns regarding products and services.
Renewed existing accounts by building relationships with clients.
De-escalated customer interactions by providing alternative solutions to issues.
Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
Participated in trade shows, conferences, and networking events to represent the company and attract new business.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Planned and designed landscaping projects to meet customer needs and preferences.
Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
Applied fertilizers and pesticides according to safety regulations.
Transported plants, turf and other materials to designated areas for installation.
Inspected property for signs of damage or infestation from pests or weeds.
Weeded flower beds and vegetable gardens to remove unwanted vegetation.
Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
Laid sod on prepared surfaces for a finished look of the landscape design.
Cleaned up debris after completing jobsite tasks.
Performed routine maintenance of irrigation systems including repairs when needed.
Operated machinery such as bobcats or tractors when necessary.
Provided knowledgeable advice about plant selection for customers' landscapes.
Ensured proper disposal of all waste generated from job sites.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Pruned and trimmed trees and shrubs with shears and pruning saws.
Answered customer questions regarding care and general knowledge of landscape.
Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
Pruned trees and bushes to improve visibility and shape.
Performed preventative maintenance to keep equipment in excellent working condition.
Picked and chose new shrubs and plants according to bedding and sunlight.
Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
Maintained cleanliness and organization of work areas, tools, and equipment.
Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
Adjusted amount of water consumption using irrigation methods to prevent waste.
Set support stakes and attached wires from planted trees.
Advised customers on plant, flower or shrubbery care.
Performed routine inspections of irrigation systems to ensure proper operation.
Managed a team of technicians responsible for performing repairs on irrigation systems.
Coordinated with vendors to purchase necessary parts and supplies for maintenance projects.
Investigated complaints from customers concerning malfunctioning or inadequate irrigation systems.
Recommended changes in order to increase efficiency in existing watering systems.
Held regular meetings with team members to discuss progress on current assignments.
Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
Supervised day laborers in completing large landscaping projects.
Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
Directed crew members completing landscaping tasks.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Proposed or approved modifications to project plans.
Implemented quality control measures to uphold company standards.

Summary

Overview

Work History

Sr. Account Manager

Education

GED -

Skills

Certification

References

Timeline

Sr. Account Manager

GED -

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