Malisia Jackson

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Patrolled and monitored premises in company vehicle and by foot.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Worked with animal keepers to resolve any containment problems, improve operations and provide exceptional customer service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Performs safety/housekeeping and preventative maintenance in all mechanical rooms, electrical rooms, animal areas, kitchens, eye wash/shower stations, and rooftops.
• Worked with park managers to assess ongoing needs and plan preventive maintenance strategies and schedules.
• Positively engaged with customers and maintained professional appearance as company representative.
• Executed tasks within time and budget constraints.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Reported building issues to building management to reduce safety concerns
• Performed preventive maintenance and repairs on various types of equipment
• Positively engaged with customers and maintained professional appearance as company representative

Responsible for maintaining safe chemicals in all bodies of water at Disney's Boardwalk Resort, while also efficiently maintaining filtration and circulation. Other responsibilities include daily safety inspections of pool drains, grates, skimmers, lights etc. Monthly walk with state health inspector for quality water inspection. All while providing exquisite customer service and friendliness to guest staying at resort.

• Mentored junior chemists, providing guidance on industry best practices and career development opportunities.
• Established strong relationships with suppliers, resulting in cost savings on raw materials without compromising quality.
• Cleaned and organized pump rooms and kept supplies well-stocked to save time, money and promote efficiency.

• Earned management trust by serving as key holder, responsibly opening and closing marina daily.
• Politely assisted customers in person and via telephone while handling any and all customer complaints that may arise. Re-book tours if company error and reschedules to customer satisfaction. Responsible to refund any amounts due to customer in the event of error or complaint.
• Communicated with vendors regarding bait fish deliveries, fishing equipment inventory and special orders.
• Provided elevated customer experience out on boat while fishing to generate loyal clientele.
• Greeted each and every guest individually as to ascertain what each guest wanted or expected from excursion.
• Responsible to deliver exquisite Disney service before, during and after fishing excursion.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 7 people on scheduled tours
• Established positive relationships with tour members through fun and engaging conversation
• Utilized effective communication and problem-solving skills to quickly resolve customer issues
• Provided information on various sites throughout area, relaying little-known stories to provide interest
• Demonstrated superior professionalism while interacting with customers and vendors
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
• Increased repeat clientele by maintaining strong relationships and ensuring memorable guided fishing trips.

• Greeted customers entering park daily while working tickets and guest relations. Dealt with guest situations, gave park information, refunded any amounts due to customers in event of error or inclement weather.
• Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing information.
• Responsible for all park cleaning, custodial duties, locker rentals and ride and slide operations.
• Built and established positive relationships with patrons, team members and supervisors
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Delivered information and details of interest about facility to visitors.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Trained new recreation attendants on safety procedures and customer service tactics.
• Operated rides and attractions according to written guidelines to reduce injuries.
• Issued tickets to customers and collected payment and fees for desired services.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Supported event setup and tear-down, contributing to successful functions.