Malisia Lovelace
Karnack,TX
Summary
Diligent about keeping entry areas neat and clean, hazards removed and electric carts charged. Offering [Number] years of retail experience and a hardworking attitude. Friendly and outgoing Customer Host adept at checking purchases and receipts, providing information to customers and verifying orders. Good interpersonal, communication and conflict resolution skills. Adept at supporting customer service, cashier and floor professionals by going above and beyond to monitor entrances and spot problems early. Well-versed in typical suspicious behaviors.
Overview
16
16
years of professional experience
Work History
Coustomer Host
Wal-Mart Supercenter
09.2022 - 12.2023
- Delivered prompt service to prioritize customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
General Manager's Assistant
Sam's Club
05.2017 - 09.2022
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Owner
Superior Service Appliance
02.2008 - 01.2017
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
GED -
Marshall High School
Marshall, TXSkills
- Opening and closing procedures
- Patience and Tolerance
- Restocking skills
- Point of sale operation
- Merchandise Inspections
- Bag inspections
- Risk Mitigation
- Maintaining confidentiality
Timeline
Coustomer Host
Wal-Mart Supercenter
09.2022 - 12.2023
General Manager's Assistant
Sam's Club
05.2017 - 09.2022
Owner
Superior Service Appliance
02.2008 - 01.2017
GED -
Marshall High School